Open to opportunities

Arnieda Asfarina Parameswari

@arniedaasfarinaparam

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Entry-level customer support specialist focused on excellent service.

Indonesia

Message

What I'm looking for

I seek an entry-level customer support role at a collaborative company where I can apply strong communication skills, grow professionally, and contribute to customer satisfaction and retention.

I am an active listener and lifelong learner with strong written and verbal communication skills, eager to contribute as an entry-level customer support professional. I bring hands-on customer service experience from a family-owned food business (2018–2025), where I resolved inquiries, managed orders end-to-end, and helped maintain customer satisfaction and loyalty.

My background includes leadership roles in university organizations—Chief Division of Public Relation and Chief Laboratory Assistant—where I coordinated teams, organized events, tutored students, and improved processes through collaboration and evaluation. I hold a Bachelor's in Animal Husbandry (Universitas Padjadjaran) with a 3.52 GPA and possess practical skills in Microsoft PowerPoint, Excel, Google Sheets, and language-support tools that support clear, accurate customer communication.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Family-owned Food Business

Jan 2018 - Jan 2025 (7 years)

Responded to and resolved customer inquiries and managed orders end-to-end, ensuring accurate, timely fulfillment and improved customer satisfaction over a 2018–2025 tenure.

Customer Support Order Management Email Communication Phone Support Problem Solving MS Word Google Sheets CRM

Chief Division of Public Relation

University Organization

Jan 2017 - Dec 2018 (1 year 11 months)

Led public relations activities including coordinating collaborations and organizing TOEFL simulation tests, and conducted individual and group evaluations to improve member performance (2017–2018).

team evaluation Event Coordination Public Relations Communication English

Sponsorship Committee Member

Rabbit Ranch Event

Jan 2017 - Dec 2018 (1 year 11 months)

Secured sponsorships to support the annual 'Rabbit Day' event and maintained partner relationships to ensure event continuity (2017–2018).

Negotiation Partner Relations event support Communication

Chief Laboratory Assistant

Chemistry and Food Analysis Course

Jan 2017 - Dec 2018 (1 year 11 months)

Coordinated laboratory assistants, demonstrated equipment use, tutored students on analysis of livestock product quality, scheduled classes and graded reports and exams (2017–2018).

Laboratory Coordination Tutoring Scheduling Grading Communication

Education

Degrees, certifications, and relevant coursework

Universitas Padjadjaran

Bachelor of Animal Husbandry, Animal Husbandry

2014 - 2018

Grade: GPA 3.52

Activities and societies: Presenter and author of a paper at the International Seminar of Agricultural Tropical Production; laboratory assistant and student organization leadership roles

Completed a Bachelor of Animal Husbandry with a minor in Livestock Products and Waste Technology, focusing on animal production and product quality.