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Dinnanda Karlina

@dinnandakarlina

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Dynamic professional with 8 years in Public Relations and Customer Support Specialist

Indonesia

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dynamic and motivated professional with over 8 years of experience in customer service, public relations, and administration across global staffing support, banking, and hospitality industries. I thrive in fast-paced and challenging environments, bringing a proven track record of enhancing customer satisfaction, building strong relationships, and delivering tailored solutions.

Currently, I work as a Support Specialist at Global Staffing Support, where I assist customers with their inquiries and technical issues, achieving a 15% reduction in average response time. My previous roles in banking and hospitality have equipped me with the skills to handle customer accounts, resolve complaints, and build lasting relationships, ensuring that customer needs are met effectively.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist

Current

Global Staffing Support

Mar 2022 - Mar 2025 (3 years)

As a Support Specialist, I assist customers with inquiries and technical issues via email and chat. I diagnose product-related problems, provide solutions, and collect customer feedback to enhance satisfaction. I achieved a 15% reduction in response time, improving customer loyalty.

Customer Support Technical Troubleshooting CRM Software Communication Skills Problem Solving Time Management Remote Collaboration

Customer Service

PT. Panin Bank Surabaya

May 2016 - Oct 2021 (5 years 5 months)

In my role at PT. Panin Bank, I managed customer accounts, sold banking products, and handled administrative tasks. I focused on resolving complaints and building strong relationships with customers to meet their needs effectively.

Relationship Building Communication Skills Problem Solving

Public Relation Assistant

HARRIS HOTEL AND CONVENTIONS SURABAYA

Nov 2015 - Feb 2016 (3 months)

As a Public Relation Assistant, I managed social media for Seventeen Lounge and organized events to enhance brand awareness. I focused on building customer relationships and promoting the hotel through various social media channels.

Social Media Management Event Planning Brand Awareness Customer Relationship Management Communication Skills Public Relations

Intern - Sales Marketing

HARRIS HOTEL AND CONVENTIONS MALANG

Jul 2014 - Oct 2014 (3 months)

During my internship, I supported the sales and marketing team in various tasks, gaining hands-on experience in the hospitality industry and understanding customer engagement strategies.

Sales Support Marketing Strategies Customer Engagement Team Collaboration

Education

Degrees, certifications, and relevant coursework

Ma Chung University

Bachelor of Arts, English Literature

2011 - 2015

Activities and societies: Member of Student Welfare HMP English Literature, Coordinator of Debate Competition SSAW, Coordinator of MIB Debate Competition, Leader of the Committee E.lite Competition for Senior High School.

Studied English Literature with a concentration in Public Relations. Engaged in various organizational activities including being a member of the Student Welfare organization and coordinating debate competitions.