Yudy Angélica Sánchez Osorio

Coordinate digital operations including website updates, YouTube publishing, social media, newsletters, and content tracking. Support business development through prospect research, outreach preparation, and CRM tracking.

Support sales and strategic operations by coordinating communication with prospects and clients, scheduling meetings, and documenting next steps. Maintain CRM information and prepare proposals and presentations.

Coordinated operations, HR, recruitment, scheduling, QA tracking, KPI reporting, onboarding, and client-facing work for U.S.-based accounts. Built and maintained project documentation and performance tracking.

Provided bilingual customer support using Freshdesk, Shopify, and related systems, handling escalations, returns, order issues, and complex cases. Documented recurring issues and maintained KPI requirements.

Supported senior leadership with calendars, meetings, team schedules, CRM administration, KPI tracking, and reporting. Assisted with recruitment, onboarding, performance analysis, and documentation.

Coordinated international export logistics for Colombian coffee, working with production, quality teams, freight forwarders, and warehouses. Managed bookings, export documentation, claims, and shipment follow-up.

Managed company operations across Colombia and the United States, covering production, logistics, imports/exports, HR, payroll, and financial reporting. Oversaw warehouse operations, quality controls, and supplier negotiations.

Held progressively responsible roles including Recruitment Analyst, HR Manager, National Recruitment Manager, HR Director, Operations Coordinator, and Occupational Health & Social Welfare Psychologist. Managed recruitment strategies, onboarding, employee relations, and HR reporting.

Bachelor's Degree in Psychology from Universidad Católica Popular del Risaralda, completed in 2009.

Expert in HR Management program from UNINI Puerto Rico / Universidad Europea del Atlántico.

Google Project Management Specialization from Coursera.

Completed Inteligencia Artificial Comercial: Automatización de Gestión de Contactos y Conversión de Clientes in March 2026.