Open to opportunities

Youssif Abdelmoula

@youssifabdelmoula

Admissions & Enrolment Officer at Ignite School LLC who guided prospective families from inquiry through enrolment and onboarding.

Egypt

Message

At Ignite School LLC, I managed the student enrolment sales cycle from the first inquiry through close and onboarding. I qualified and followed up with prospective families, addressed pricing and policy objections, and maintained CRM pipeline records.

At TecnoServe Electromechanical, I led B2B sales of pumps, valves, and mechanical conveyor belts to UAE utility and industrial accounts. I also sold maintenance service contracts and served as a technical-sales contact for procurement and engineering stakeholders.

At Centro CDX, I supported U.S. customers with DME inquiries and later led customer service team operations. I coached agents, handled escalated cases, and supported tele-sales enrolments.

Experience

Work history, roles, and key accomplishments

Admissions & Enrolment Officer

Ignite School LLC

Apr 2025 - Jul 2026 (1 year 3 months)

Managed the full sales cycle for student enrolment, from initial inquiry through close, guiding prospective families to successful onboarding. Qualified and nurtured leads through consultative communication and proactive follow-up, improving conversion rates against enrolment targets.

Sales Lead Management Consultative Selling CRM Pipeline Management Customer Onboarding Objection Handling Communication Skills

Sales Engineer – Mechanical Division

TecnoServe Electromechanical

Jan 2024 - Feb 2025 (1 year 1 month)

Led B2B sales of pumps, valves, and mechanical conveyor belts to major UAE utility and industrial accounts, including SEWA, DEWA, ADNOC, Emirates Steel, and Emarat. Sold maintenance service contracts alongside product sales, growing account revenue.

B2B Sales Technical Sales Account Management Relationship Building Mechanical Engineering Pumps Valves Conveyor Belts Maintenance Contracts

Customer Service Team Leader

Centro CDX

Jun 2022 - Jan 2024 (1 year 7 months)

Led daily operations for a high volume US customer support queue, assigning tasks, monitoring case flow, and ensuring all agents met handling time, accuracy, and quality targets. Coached and developed a team of agents through call monitoring, feedback sessions, and targeted skill training, improving team performance and raising CSAT scores.

Team Leadership Coaching Performance Monitoring KPI Management SLA Adherence Escalation Management Customer Service Communication Skills Problem Solving

Customer Service Representative

Centro CDX

Nov 2022 - May 2023 (6 months)

Supported U.S. customers with DME-related inquiries via inbound/outbound calls, using advanced CRM tools to ensure accurate, efficient service. Recognized for clear communication and independent problem-solving in complex cases, achieving high customer satisfaction scores.