abdElmagid Walid

AW

Open to opportunities

abdElmagid Walid

@abdelmagidwalid

Sales Engineer and technical support professional with strong troubleshooting, networking, and client-relationship impact.

What I'm looking for

I’m looking for a client-focused technical sales role where I can use troubleshooting, networking fundamentals, and strong CRM/customer support skills to drive solutions, strengthen relationships, and grow business outcomes.

I’m a results-driven Computer Engineering graduate with experience across Sales Engineering, IT Help Desk/Junior Network Engineering, technical support, customer service, and business development in technology and industrial sectors. My strength is combining technical troubleshooting with consultative selling to build strong client relationships and deliver practical solutions.

Across roles such as Sales Engineer and Software Technical Support Head, I’ve supported users, handled networking fundamentals, and managed client-facing needs from discovery through ongoing support. I’m energized by environments where I can translate technical expertise into customer value, improve outcomes through clear communication, and grow long-term partnerships.

Experience

Work history, roles, and key accomplishments

EE

Sales Engineer

Elmisria Engineering

Jan 2023 - Jan 2025 (2 years)

Provided sales engineering support and technical guidance to customers, combining troubleshooting knowledge with client relationship management.

Sales Engineering Technical Support Troubleshooting Networking Fundamentals CRM Customer Service Business Development

MH

IT Help Desk & Junior Network Engineer

Mabaret El Assafra Hospital

Jan 2020 - Jan 2022 (2 years)

Delivered IT help desk support and assisted with junior network engineering, handling troubleshooting and Windows administration for end users.

IT Support Troubleshooting Networking Fundamentals Windows Administration

GS

Sales Engineer

Geneva for Industrial Solutions

Jan 2016 - Jan 2020 (4 years)

Worked as a sales engineer for industrial solutions, supporting customer needs through technical support and client relationship management.

Sales Engineering Technical Support Troubleshooting Networking Fundamentals CRM Customer Service Business Development

EE

Software Technical Support Head

Egypt Experts

Jan 2015 - Jan 2016 (1 year)

Led software technical support efforts, addressing customer issues using troubleshooting and software testing practices.

Technical Support Troubleshooting Software Testing Java

GC

Customer Support & Sales Executive

Global Media Company

Jan 2014 - Jan 2015 (1 year)

Provided customer support and handled sales activities, focusing on client service and relationship management.

Customer Support Sales Engineering CRM Customer Service

BP

Customer Service & Sales Executive

B2B Mobinil Partner

Jan 2013 - Jan 2013 (0 months)

Managed customer service and sales responsibilities for business-to-business clients, maintaining strong client relationships.

Customer Service CRM Customer Support

Education

Degrees, certifications, and relevant coursework

AT

Alexandria Higher Institute of Engineering & Technology

Bachelor of Science, Computer Engineering

Earned a B.Sc. in Computer Engineering at the Alexandria Higher Institute of Engineering & Technology.

Tech stack

Software and tools used professionally

MySQL

Gmail

JavaScript

Java

PHP

Windows

Availability

Open to opportunities

Location

Egypt

Authorized to work in

Job categories

Sales Engineer IT Support Network Engineering Technical Support Customer Service Business Development Software Testing Senior Sales Engineer Lead Sales Engineer Principal Sales Engineer Sales Engineering Manager

Skills

IT Support Troubleshooting Sales Engineering Networking Fundamentals Windows Administration Oracle CM Java HTML CSS JavaScript PHP MySQL Software Testing CRM Customer Support Gmail Windows

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