Open to opportunities

Youssef Amlal

@youssefamlal

Message

I am a proactive IT support specialist resolving Windows desktop issues and optimizing help-desk operations.

United States

Message

What I'm looking for

I seek a Help Desk role where I can provide efficient Windows-focused IT support, improve support processes, grow technical skills, and work on a collaborative team with clear communication and career progression.

I am a proactive IT support professional with hands-on help desk and desktop support experience, most recently at Verizon Business from January 2022 to April 2025.

I troubleshoot Windows 10/11 and Server OS environments, perform desktop imaging and configuration, and monitor backups and system alerts to maintain operational continuity.

I manage software licensing reconciliation, support Microsoft Office applications, and translate technical issues into clear, user-friendly guidance while collaborating to improve support processes.

I am seeking a Help Desk role where I can deliver efficient IT solutions, streamline support workflows, and contribute to team success through strong communication and technical rigor.

Experience

Work history, roles, and key accomplishments

IT Support / Help Desk

Verizon Business

Jan 2022 - Apr 2025 (3 years 3 months)

Provided IT support for Windows desktops and Microsoft Office, responding to tickets, calls, and emails to resolve technical issues and maintain operational continuity. Monitored backups and escalations, built and configured desktops for new hires, and managed software licensing to ensure compliance.

Windows Server Microsoft Office Ticketing Systems Software Licensing Remote Support