Yousra Ibnatik
@yousraibnatik
Customer Success Manager at Feedinfo - Expana who supported international B2B SaaS customers with platform adoption, account continuity and renewal readiness.
FranceWhat I'm looking for
At Feedinfo - Expana, I managed an international portfolio of business customers, providing ongoing account support and developing client relationships. I guided clients in using the SaaS platform and helped support adoption, engagement and long-term customer satisfaction.
I identified customer needs, followed up on service requests and coordinated solutions with Sales, Product and Data teams. I also helped address customer pain points and maintain account continuity, supporting retention and renewal readiness.
At Shippingbo, I supported onboarding, software implementation and user training for e-commerce businesses. I coordinated functional requests with technical teams and contributed to migrating customer workflows from Salesforce to Jira.
Experience
Work history, roles, and key accomplishments
Account Operations Specialist
Tessi
Apr 2026 - Oct 2026 (6 months)
Processed and verified customer records in accordance with quality standards and confidentiality requirements. Prioritised daily case workloads and followed up on operational inconsistencies.
Customer Success Manager
Feedinfo - Expana
Feb 2022 - Nov 2025 (3 years 9 months)
Managed an international portfolio of business customers, developing relationships and providing ongoing account support. Guided clients in using the SaaS platform to support adoption and retention.
Customer Success Assistant
Shippingbo
Jul 2021 - Dec 2021 (5 months)
Supported customer onboarding, software implementation, and user training for e-commerce businesses. Coordinated functional requests and implementation follow-up with technical teams.
Project Manager - Final-Year Internship
Plug&Live
Feb 2019 - Oct 2019 (8 months)
Coordinated project planning, timelines, milestones, and deliverables across stakeholders. Monitored progress, identified blockers, and prepared status updates and documentation.
Education
Degrees, certifications, and relevant coursework
ISEM Nice, Université Côte d'Azur
Master's Degree (M2), International Strategy & Management
2018 - 2019
Master's Degree (M2) in International Strategy & Management from ISEM Nice, Université Côte d'Azur, completed in 2019.
EGE Rabat
Master's Degree (M1), International Economic Studies
2017 - 2018
Master's Degree (M1) in International Economic Studies from EGE Rabat, completed in 2018.
EGE Rabat
Bachelor's Degree, Economic, Political & Social Sciences
2013 - 2017
Bachelor's Degree in Economic, Political & Social Sciences from EGE Rabat, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Salary expectations
Social media
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