Looking for a job

Kaabar Malek

@kaabarmalek

Customer operations professional at Armonia Agency, improving site procedures and coordinating client-facing operations.

France

Message

What I'm looking for

I'm looking to transition into a SaaS role in Customer Success, Customer Operations or Implementation.

At Armonia Agency, I support visitors and internal teams at the Christian Dior Parfums Site and Doctolib HQ. I improve internal procedures and coordinate service providers and operational needs.

At Opti-mall, I developed project specifications and supervised 500+ collaborators as a Project Manager Intern. I also coordinated client requirements and event logistics, including the Vincennes Christmas Market with an €80k budget.

At Selmasoft, I used Sellsy to structure customer information and follow-up. I analysed French-market opportunities and presented digital solutions tailored to B2B and B2C client needs.

Experience

Work history, roles, and key accomplishments

Current

Office Manager & Receptionist

Current

Armonia Agency

Jul 2025 - Present (1 year 3 months)

Assists visitors and internal teams, resolves day-to-day issues, and ensures smooth site operations. Implements and optimizes internal procedures to improve organization and operational efficiency.

Customer Support Process Improvement Stakeholder Coordination Event Logistics Problem Solving

Project Manager Intern

Opti-mall

Apr 2023 - Sep 2023 (5 months)

Developed project specifications and supervised 500+ collaborators to maintain alignment and quality. Managed event logistics including the Vincennes Christmas Market with an €80k budget.

Project Coordination Client Management Tender Management Event Logistics Problem Solving

Developer Intern

Selmasoft

Apr 2022 - Sep 2022 (5 months)

Maintained structured customer follow-up and used Sellsy CRM to manage customer information. Analyzed French-market opportunities and presented digital solutions to clients.

CRM Sellsy Customer Follow up Needs Analysis Communication Skills

Education

Degrees, certifications, and relevant coursework

University of Oulu

AI for Manufacturing Training, AI for Manufacturing

Completed AI for Manufacturing training from the University of Oulu in 2025.

University of Lille

Master, Business Management, Law and Economics

Master's degree in business management, law and economics from the University of Lille, with academic focus on hospitality industry and the impact of social media on tourism and hotel management.

University of Lille

Bachelor, Law, Economics and Management

Bachelor's degree in law, economics and management from the University of Lille, with academic focus on hospitality industry and the impact of social media on tourism and hotel management.