Open to opportunities

Geoffrey Sarran

@geoffreysarran

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Experienced Customer Success Manager specializing in B2B SaaS solutions.

France

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What I'm looking for

I seek a role that fosters collaboration, innovation, and growth opportunities in customer success.

With over a decade of experience as a Customer Success Manager in the B2B SaaS sector, I have honed my skills in client account management, product adoption, and technical onboarding. My journey has taken me across various international environments, where I thrive in cross-functional teams. My multilingual abilities and adaptability enable me to connect with diverse clients and stakeholders effectively.

At Earthdaily Agro, I successfully led multiple projects, including a precision agriculture initiative that secured a two-year contract by demonstrating the scalability and relevance of our solutions. My technical proficiency with tools like Hubspot, Postman, and JIRA, along with a solid understanding of APIs and JSON, allows me to support technical projects and collaborate seamlessly with engineering teams. I take pride in my ability to manage client expectations and deliver quality insights on time.

My commitment to enhancing product adoption and perceived value has consistently resulted in contract renewals and extensions. I am passionate about leveraging my skills to drive customer success and contribute to innovative solutions in the SaaS landscape.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Earthdaily Agro

Mar 2022 - Present (3 years 3 months)

AgroProject in Belgium
2-person team | €20K budget | 2-year contract

- Led a precision agri-monitoring project combining satellite imagery and agronomic data

- Acted as main client contact, managed expectations and technical alignment

- Queried APIs via Postman to retrieve and validate crop insights

- Ensured on-time delivery and solution adaptability

Customer Success Client Management Postman APIs JSON Project Management Data Validation

Customer Success Manager

Earthdaily Agro

Jul 2017 - Mar 2022 (4 years 8 months)

Russian weather integration
Solo project | €5K budget | 3-year contract extension

- Integrated public weather data (stations + history) into SaaS platform

- Coordinated full technical implementation and user training

- Aligned internal teams on client needs and proposed tailored solutions

- Helped secure a 3-year renewal through improved product adoption

Data Integration Project Coordination Training Clients QGIS Microsoft Office

Customer Success Manager

Earthdaily Agro

Nov 2014 - Jul 2017 (2 years 8 months)

Agroproject in Kazakhstan
3-person team | €15K pilot project

- Delivered a proof of concept for parcel-level report automation

- Coordinated testing, delivery, and client validation

- Trained 60 users and translated technical documentation

- Acted as main contact for feedback and support

User Training Technical Documentation Bug Reporting Client Communication Quality Assurance

Education

Degrees, certifications, and relevant coursework

Geneva Ecole Internationale Tunon

Bachelor's Degree, Tourism and Event Management

Completed a comprehensive program focusing on the principles and practices of tourism and event management. Gained expertise in planning, organizing, and executing various events and tourism-related activities.