Open to opportunities

yousra elabiari

@yousraelabiari

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Enthusiastic customer service professional with aviation and hospitality experience.

Morocco

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a dynamic environment, preferably in aviation or hospitality, where I can contribute to creating exceptional experiences for customers.

I am an enthusiastic and service-oriented professional with a unique blend of aviation knowledge and hospitality experience. My journey in the customer service industry has equipped me with the skills to create positive and memorable experiences for customers. I thrive in fast-paced environments, ensuring that every individual feels welcome, comfortable, and cared for.

Currently, I work as a lounge agent at Aspire Executive Lounge in Fes Airport, where I welcome and assist VIP passengers, manage bookings, and maintain high lounge standards. My previous experience includes an internship at Swissport, where I handled check-in procedures and assisted passengers with special needs. I am excited to take my skills to the skies as part of a cabin crew, ensuring passengers feel safe and relaxed throughout their journey.

Experience

Work history, roles, and key accomplishments

Customer Service Intern

Swissport

Nov 2024 - Present (10 months)

Checked travel documents, handled check-in procedures, and issued boarding passes. Assisted passengers with special needs and ensured smooth entry through security checkpoints.

Customer Service Boarding Pass Issuance Passenger Assistance

Passengerservices Fast-track and Lounge Agent

Aspire

Jan 2023 - Present (2 years 8 months)

Welcomed and assisted VIP passengers at Fes Airport, ensuring a seamless experience from arrival to boarding. Maintained lounge standards, managed bookings, and served food and beverages, all while upholding high customer satisfaction and operational excellence.

Lounge Management Customer Satisfaction Food And Beverage Service Operational Excellence

Receptionist

Club House, Pullman

Jul 2022 - Present (3 years 2 months)

Managed reservations, screened phone calls, and handled reception and front desk tasks. Prepared bills, processed payments, and greeted clients.

Receptionist Duties Billing Payment Processing Client Greeting

Education

Degrees, certifications, and relevant coursework

AEROSUP SCHOOL

Diploma, Aviation and Hospitality

Completed a diploma program in Aviation and Hospitality, focusing on the ATAM program. Gained essential knowledge and skills relevant to the aviation industry and customer service.