Hamza R'Maida

I’m a hospitality professional with expertise in luxury hotels and aviation, built on a track record of excelling in high-pressure environments. I bring hands-on experience from 5-star hotels and international airlines, consistently maintaining service standards while handling guest challenges with professionalism and efficiency.

In my most recent role at Ryanair (Cabin Crew / Customer Service Agent), I managed full in-flight service operations for 180+ passengers in tight turnaround environments. I maintained control of cabin service flow while ensuring compliance with strict safety procedures, and I took ownership of passenger situations—resolving issues efficiently without disrupting operations.

Previously, as a Head Waiter at Rixos Bab Al Bahr and as a Waiter at Rixos Premium Belek, I contributed directly to daily service operations in high-volume, fast-paced luxury settings. I coordinated with teams during peak service, acted as a reference point for junior staff, and managed issues on the floor to keep service quality high—always with strong attention to detail and discipline. I’m now seeking to leverage this combined experience in a supervisory capacity to drive operational excellence, elevate service quality, and enhance team performance.