Open to opportunities

walid raji

@walidraji1

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Passenger service professional transitioning to cabin crew.

Morocco

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What I'm looking for

I am seeking a customer-facing role in aviation or hospitality where I can apply my passenger service, safety awareness, and hospitality skills, grow into cabin crew responsibilities, and work in a team-focused, service-oriented environment.

I am an experienced passenger service agent with a proven record delivering exceptional customer service, resolving travel issues calmly, and ensuring passenger comfort and safety in busy station environments. I consistently apply professionalism, attention to detail, and clear communication to improve operational efficiency and passenger satisfaction.

I have hands-on experience in ticketing, handling special needs and complaints, and providing high-standard, personalized service in both transport and luxury retail contexts. I am seeking to transition into a Cabin Crew role where I can apply my safety-first mindset, hospitality skills, and dedication to seamless guest experiences.

Experience

Work history, roles, and key accomplishments

Current

Passenger Service Agent

Current

ONCF

Nov 2024 - Present (11 months)

Assisted passengers with ticketing, information, and special needs while resolving travel issues and complaints to ensure safety and operational efficiency. Delivered high-standard customer service as first point of contact and maintained clear communication in a busy train station.

Customer Service Ticketing Sales

Passenger Service Agent

Maymanatiss

Jan 2023 - May 2024 (1 year 4 months)

Provided passenger assistance with directions, schedules, and special requests while resolving issues calmly to ensure comfort and clear communication. Supported guest services and upheld service standards in a customer-facing role.

Customer Service Communication Scheduling Hospitality

Salesman

Zenata Specialized Institute

Jan 2021 - Jun 2021 (5 months)

Advised clients on fabric choices and delivered personalized service in a luxury retail environment, building strong customer relationships and driving sales through trust and product knowledge.

Sales Relationship Building Retail Product Knowledge Customer Care Upselling Communication

Education

Degrees, certifications, and relevant coursework

MAYMANATISS

2023 - 2024

Completed vocational or training program (dates 2023–2024) related to passenger service and sales.

Zenata Specialized Institute of Applied Technology

Specialized Technician, Business Management (Commerce & Marketing)

2021 - 2024

Specialized Technician in Business Management (Commerce & Marketing) completed coursework and practical training in business management and marketing.