Charaf Hamoudan
@charafhamoudan
I deliver premium guest experiences through hospitality operations, team leadership, and multilingual customer service.
MoroccoWhat I'm looking for
I've delivered premium guest experiences across Riad operations, aviation, sales, and global guest-relations environments. At Biss Biss Riad, I supervised daily operations, private transfers, baggage handling, welcomes, and tailored concierge services.
At DCR LTD and Call Center 360, I led operations, recruitment, briefings, training, and multi-site teams in Marrakech and Tangier. I progressed from Agent to Supervisor and Manager within eight months while focusing on KPIs and staff development.
My Ryanair cabin crew background strengthened my safety discipline, composure under pressure, and service for international clientele. I communicate in Arabic, English, and French and bring a sharp focus on seamless, secure luxury hospitality.
Experience
Work history, roles, and key accomplishments
Concierge & Guest Relations Supervisor
Biss Biss Riad
Jun 2025 - May 2026 (11 months)
Supervised daily Riad operations and guest relations in alignment with premium luxury standards. Managed private guest transfers from airports and train stations, ensuring seamless and secure logistics.
Education
Degrees, certifications, and relevant coursework
Charif El Idrissi High School
Bachelor's Degree, Accounting
Completed high school education, earning a Bachelor's Degree in Accounting in 2016.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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