youness chakir
@younesschakir
Customer Support Specialist at Embassy of Malaysia handling international inquiries and escalations.
United Arab EmiratesWhat I'm looking for
At Embassy of Malaysia, I manage written and verbal inquiries from international visitors, vendors, and diplomatic officials under strict protocol standards. I also serve as an escalation point and maintain confidential records.
At Expo 2020 Dubai, I provided operational support and real-time troubleshooting for international country pavilions and stakeholders. I helped resolve service roadblocks and coordinated schedules and accreditation workflows across time zones.
At Hyatt Regency Dubai & Galleria, I handled check-ins, reservations, billing inquiries, and guest requests. I updated guest profiles and records in the Property Management System and de-escalated guest concerns.
At Hotel La Tour Hassan Palace, I drafted client correspondence, prepared service proposals, and maintained CRM records. I’m seeking part-time remote support work and bring English, French, and Arabic to cross-cultural customer interactions.
Experience
Work history, roles, and key accomplishments
Office & Client Liaison Manager
Embassy of Malaysia
Apr 2022 - Present (4 years 6 months)
Managed high-volume written and verbal inquiries from international visitors, vendors, and diplomatic officials under strict protocol standards. Served as primary escalation point for issue resolution, ensuring accurate documentation and prompt turnarounds.
International Delegations Coordinator
Expo 2020 Dubai
Oct 2021 - Apr 2022 (6 months)
Delivered operational support and real-time troubleshooting for international country pavilions and stakeholders. Managed schedules, accreditation workflows, and cross-departmental communications across multiple time zones.
Handled check-ins, reservations, billing inquiries, and special requests in a luxury 5-star hotel setting. De-escalated guest concerns with diplomacy, achieving high first-contact resolution rates and positive client reviews.
Sales & Client Support Coordinator
Hotel La Tour Hassan Palace
Jul 2019 - Dec 2019 (5 months)
Drafted client correspondence, prepared customized service proposals, and maintained up-to-date CRM records.
Education
Degrees, certifications, and relevant coursework
Institut de Génie Appliqué
Bachelor's Degree
Bachelor's Degree from Institut de Génie Appliqué.
OFPPT
Professional Diploma
Professional Diploma from OFPPT.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Social media
Job categories
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