Giselle Dlima

Processed approximately 100–120 UK visa applications daily in a high-volume, compliance-driven environment. Verified applicant documentation for completeness, authenticity and regulatory compliance, escalating incomplete or potentially fraudulent cases in line with established procedures.

Supported the Migration and Trade sections through administrative coordination, case-file management, stakeholder communication and operational reporting. Provided dependable support to several managers at the same time, including Trade Commissioners and senior investment personnel, coordinating priorities, correspondence, meetings and documentation.

Coordinated administrative and operational delivery for corporate events and client projects from planning through on-site execution. Managed client and vendor communication, venue coordination, transportation schedules, shipment tracking and event documentation.

Supported the full Business Center and department, which included 15 meeting rooms, one auditorium and one multipurpose hall. Managed bookings, inventory and readiness for five executive meeting rooms, coordinating approximately 15–50 bookings per day.

Delivered onboarding, communication, voice-neutralization and culture training to batches of 30–35 new hires every two weeks. Trained employees on American, British and Australian business culture, telephone etiquette and professional communication.

Provided customer service and technical support to Australian telecommunications customers, resolving handset, network and account-related enquiries. Handled complaints and escalations professionally while maintaining service standards and customer satisfaction.

Pursuing a Bachelor of Arts degree at Amity University, Dubai.

Completed Higher Secondary Certificate at St. Andrew’s College of Arts, Mumbai.