Youmna Moustafa Kamal
@youmnamoustafakamal
I lead customer success and operations, building scalable workflows across fintech, payments, logistics, and healthcare.
EgyptWhat I'm looking for
I'm currently leading customer success operations at ERTC Express, overseeing onboarding-to-completion workflows, coordinating finance, compliance, documentation, executives, and external stakeholders, and resolving complex client escalations.
Across Multipass and Berkeley Payment Solutions, I've managed enterprise implementations, strategic accounts, SAP Hybris and AEM integrations, and process improvements that strengthened onboarding, retention, and operational efficiency. My background also includes logistics leadership at Médecins Sans Frontières, backed by an MBA and ongoing DBA studies.
Experience
Work history, roles, and key accomplishments
Customer Success & Operations Manager
ERTC Express
Mar 2025 - Present (1 year 6 months)
Lead customer success operations, oversee complex workflows, develop SOPs, and resolve escalations while driving process improvement.
Customer Success Manager
Multipass
Jan 2024 - Mar 2025 (1 year 2 months)
Managed strategic customer relationships, collaborated with cross-functional teams, and improved onboarding and retention.
Client Strategist | Implementation Manager | Client Support Representative
Berkeley Payment Solutions
Oct 2021 - Dec 2024 (3 years 2 months)
Progressed through three customer-facing roles, leading enterprise implementations and managing strategic relationships.
Community Manager & QA
Mogi International
Jan 2021 - Dec 2021 (11 months)
Improved operational quality through SLA optimization, monitoring, and SOP enhancements.
Gaming Support Agent
5CA
Jan 2019 - Dec 2020 (1 year 11 months)
Provided multilingual customer support and analyzed customer behavior patterns.
Logistics Supervisor
Médecins Sans Frontières (Doctors Without Borders)
Jan 2017 - Dec 2018 (1 year 11 months)
Managed logistics operations, procurement, inventory, budgeting, reporting, and security coordination.
Customer Account Executive
Aramex
Jan 2015 - Dec 2017 (2 years 11 months)
Managed enterprise customer relationships and supported business improvement initiatives through operational audits.
Education
Degrees, certifications, and relevant coursework
Egypt-Japan University of Science and Technology (E-JUST)
Doctor of Business Administration (DBA), Business Administration
Currently pursuing a Doctor of Business Administration (DBA) with an expected graduation in 2028.
Egypt-Japan University of Science and Technology (E-JUST)
Master of Business Administration (MBA), Business Administration
Completed a Master of Business Administration (MBA) degree.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
United StatesSalary expectations
Social media
Job categories
Skills
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