Looking for a job

Cailey Hagen

@caileyhagen

Message

I streamline SaaS operations, product support, and global mobility workflows for enterprise teams.

United States

Message

What I'm looking for

I'm looking to improve operations, product support, and customer experiences through cross-functional project work, workflow design, and practical technical solutions.

I've improved operations at Wolfsdorf-Rosenthal Immigration by launching a global questionnaire process that reduced timelines by 70%. I configure Salesforce, coordinate executive scheduling and resources, and deliver product demonstrations for enterprise prospects and RFPs.

Across WRapid Operations and Envoy Global, I've managed complex global mobility casework, supported immigration attorneys, and resolved more than 90% of Zendesk tickets without development escalation. I also created product support solutions that reduced escalations by 20% and partnered with product managers on user acceptance testing.

At Sender One Climbing, I conduct hiring interviews, oversee onboarding, and helped launch a new facility with a 75 NPS score. I bring project tracking, workflow modeling, CRM administration, and customer experience leadership to cross-functional teams.

Experience

Work history, roles, and key accomplishments

Assistant Project Manager - WRapid Operations

Wolfsdorf-Rosenthal Immigration

Aug 2025 - Jun 2026 (10 months)

Launched updated process for internal global questionnaire creation reducing overall timeline by 70%. Completed Salesforce setup and configuration tasks including user management, custom objects, and fields.

Salesforce Zendesk Project Management Product Demonstrations Technical Presentations RFP Resource Management