At Telix Pharmaceuticals, I lead day-to-day customer care operations for Radiopharmacy customers globally. I’m building a scalable support team, implementing Salesforce CRM automation, and designing order fulfillment processes that reduce manual work.
Previously at Roche Diagnostics, I led customer-success initiatives that shifted support from reactive service to proactive advocacy. My team cut response turnaround time by 50% and reduced escalated-issue response time to under one hour while supporting COVID testing materials.
Across Delaware Life and Anthem Blue Cross Blue Shield, I’ve led call center teams, quality programs, onboarding, training, career development, and process improvement. I’ve improved handle time, customer satisfaction, vendor accuracy, and operational efficiency while developing employees into leadership roles.
