Yoli Florez

At Orca Socials, I manage warm inbound leads through phone, email, and messaging, using structured discovery and consultative communication to move prospects toward qualified outcomes.

I consistently meet daily and monthly activity targets in a remote environment while logging interactions, follow-up stages, outcomes, and next steps accurately in CRM systems. I prepare leads for handoff by ensuring they understand the value proposition and are committed to next steps.

Previously at Tayrona Assets Management, I managed more than 100 provider and creator accounts, delivering customer service and upselling continued service packages.

I'm a native Spanish speaker with C1 English proficiency, and I build authentic customer relationships through clear communication, strong phone presence, and thoughtful follow-up.