Open to opportunities

Yolanda Weathersby

@yolandaweathersby

Message

I coordinate membership programs, stakeholder engagement, and process improvements that strengthen member experiences.

United States

Message

What I'm looking for

I'm looking for opportunities where I can coordinate programs, improve processes, strengthen stakeholder relationships, and contribute to meaningful work while continuing to learn and grow.

At ASQ - World Headquarters, I coordinate membership programs, renewal and retention campaigns, recognition initiatives, and complex member support. I work across Membership, Marketing, Customer Care, leadership, and volunteer committees to improve program operations and member experience.

I serve as staff liaison to the Society Examining Committee, managing the annual Fellow nomination process through final recognition at the World Conference on Quality and Improvement. I also support 13+ organizational awards and medals and administer the Freund International Scholarship program, leading its move from mail/PDF applications to an online process that increased applications by more than 60%.

Before moving into membership operations, I supported customers and stakeholders at ASQ, Northwestern Mutual, BMO Harris Bank, Kohl's Corporate, FIS, and Guaranty Bank. My background includes high-volume service, policy and account support, escalations, compliance, documentation, team coaching, and process coordination.

I enjoy bringing people and details together, finding more efficient ways to approach existing processes, and contributing to work that makes an impact.

Experience

Work history, roles, and key accomplishments

Membership Coordinator

ASQ - World Headquarters

Apr 2023 - Aug 2026 (3 years 4 months)

• Serve as a subject matter expert for membership programs, policies, membership types, upgrades, renewals, recognition programs, scholarships, and complex member inquiries.

• Partner with Membership leadership and Marketing to execute and monitor membership renewal and retention campaigns, including targeted email communications, direct outreach, and member response management.

• Serve as prima

Nonprofit Organizations Regulatory Requirements Membership Marketing Communication Resources Diversity And Inclusion Critical Thinking Quality Project Coordination Membership Development Strategic Planning Membership Management Customer Support Interpersonal Skills Event Planning

Customer Care Specialist

ASQ - World Headquarters

Nov 2020 - Apr 2023 (2 years 5 months)

• Provided multi-channel customer support via phone, email, and live chat, assisting members, customers, and organizational stakeholders with inquiries, transactions, and account needs.

• Processed membership applications, renewals, payments, orders, and account updates received by phone, mail, and digital channels while maintaining accurate customer and membership records.

• Developed broad wor

Technical Support Regulatory Requirements Diversity And Inclusion Customer Service Microsoft Office Critical Thinking Strategic Planning Customer Support Interpersonal Skills

Client Service Representative

Northwestern Mutual

Jun 2019 - Nov 2020 (1 year 5 months)

• Provided advanced customer service and policy support for Northwestern Mutual life insurance clients through a high-volume, multi-line phone environment.

• Served as a knowledgeable resource on life insurance products, policy benefits, procedures, account servicing, and coverage-related inquiries.

• Managed service requests for life insurance policies with coverage amounts up to approximately

Regulatory Requirements Diversity And Inclusion Critical Thinking Customer Management Interpersonal Skills Knowledge Management

Customer Service Help Line

BMO Harris Bank

Nov 2016 - Jun 2019 (2 years 7 months)

• Promoted from a frontline Customer Care Agent to Help Line Agent, providing advanced support for Diners Club cardmembers and resolving complex account and service-related inquiries.

• Managed high-volume, multi-line phone communications while providing specialized support to higher-tier cardmembers and handling escalated customer concerns.

• Served as a subject matter expert on Diners Club pro

Regulatory Requirements Diversity And Inclusion Critical Thinking Interpersonal Skills

Risk Management Collecto

Kohl's Corporate

Apr 2016 - Nov 2016 (7 months)

• Collected documents and made portfolios for collections accounts.
• Monitored accounts for compliance with established payment plans.
• Maintained high volume of calls to meet the demands of the busy group.

Regulatory Requirements Diversity And Inclusion Critical Thinking

Charge-Back Associate II

FIS

Apr 2015 - Feb 2016 (10 months)

• Worked with CardTronics for ALLPOINT, STAR, CIRRUS, NYCE, ACCL and AFFN.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Entered and sorted data accurately after establishing data entry priorities and procedures.
• Used various methods of data collection to rese

Regulatory Requirements

Personal Banker, Supervisor

Guaranty Bank

Apr 2014 - Mar 2015 (11 months)

• Represent Guaranty Bank as a champion of hardworking people.
• Provide exceptional customer service through coaching, leading, and mentoring my team in sales and operational excellence.
• Served as Audit Champion, responsible for the monthly branch audit and the training of new and existing employees.
• Built client rapport to ensure consistent satisfaction and loyalty.
• Developed top-performin

Excel Regulatory Requirements Diversity And Inclusion Microsoft Office Interpersonal Communication Customer Support