Anthony Drewett
@anthonydrewett
Detail-oriented member service representative with strong communication skills.
What I'm looking for
I am a quick learner and hard worker, known for my adaptability and open-mindedness. My experience spans various roles, including my current position as a Member Service Representative III at Navy Federal Credit Union, where I assist members with a range of account-related needs. My ability to troubleshoot and guide members to solutions has been key in providing excellent service.
Previously, I worked as a Travel Specialist for FEMA, where I managed travel authorizations and audits, ensuring accuracy in submissions and guiding agents through processes. My role as an Operations Coordinator at Avis and Budget further honed my skills in auditing and operational efficiency, where I played a crucial part in transitioning to a digital system for tracking audit reports.
Experience
Work history, roles, and key accomplishments
Member Service Representative III
Navy Federal Credit Union
Nov 2022 - Present (2 years 7 months)
Assisted members over the phone with various account needs, troubleshooting issues and guiding them to solutions. Trained in multiple areas including Core, Account Services, and Survivor Support. Opened tickets for deeper software problems.
Assistant and On-site Support
Jerry’s Bobcat Service
Jun 2005 - Present (20 years)
Performed manual labor and supervised crew to ensure quality standards. Handled administrative tasks including scheduling and confirmation calls.
Travel Specialist
Federal Emergency Management Agency (FEMA)
Jun 2021 - Apr 2022 (10 months)
Provided assistance with authorizations, vouchers, and travel policy. Audited past vouchers for accuracy and trained agents on office processes through step-by-step tutorials.
Operations Coordinator
Avis and Budget
Jul 2016 - Mar 2020 (3 years 8 months)
Conducted in-house audits, corrected contracts, and managed vehicle parts orders. Played a key role in transitioning to a new digital tracking system for audit reports.
Education
Degrees, certifications, and relevant coursework
Northern Virginia Community College
Automotive Engineering
ITT Technical Institute
Electrical Engineering
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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