Open to opportunities

Anthony Drewett

@anthonydrewett

Message

Detail-oriented member service representative with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values strong communication.

I am a quick learner and hard worker, known for my adaptability and open-mindedness. My experience spans various roles, including my current position as a Member Service Representative III at Navy Federal Credit Union, where I assist members with a range of account-related needs. My ability to troubleshoot and guide members to solutions has been key in providing excellent service.

Previously, I worked as a Travel Specialist for FEMA, where I managed travel authorizations and audits, ensuring accuracy in submissions and guiding agents through processes. My role as an Operations Coordinator at Avis and Budget further honed my skills in auditing and operational efficiency, where I played a crucial part in transitioning to a digital system for tracking audit reports.

Experience

Work history, roles, and key accomplishments

Current

Member Service Representative III

Current

Navy Federal Credit Union

Nov 2022 - Present (2 years 7 months)

Assisted members over the phone with various account needs, troubleshooting issues and guiding them to solutions. Trained in multiple areas including Core, Account Services, and Survivor Support. Opened tickets for deeper software problems.

Customer Service Troubleshooting Communication Account Management Ticketing Systems MS Office Problem Solving

Current

Assistant and On-site Support

Current

Jerry’s Bobcat Service

Jun 2005 - Present (20 years)

Performed manual labor and supervised crew to ensure quality standards. Handled administrative tasks including scheduling and confirmation calls.

Manual labor Scheduling Communication Quality Control Customer Service Administrative Support

Travel Specialist

Federal Emergency Management Agency (FEMA)

Jun 2021 - Apr 2022 (10 months)

Provided assistance with authorizations, vouchers, and travel policy. Audited past vouchers for accuracy and trained agents on office processes through step-by-step tutorials.

Travel Management Auditing Communication Training Customer Support Data Entry MS Office

Operations Coordinator

Avis and Budget

Jul 2016 - Mar 2020 (3 years 8 months)

Conducted in-house audits, corrected contracts, and managed vehicle parts orders. Played a key role in transitioning to a new digital tracking system for audit reports.