I've built customer relationships and supported sales across banking, financial services, and digital marketing. At NMB Bank, I exceeded sales targets by 82% while assisting customers with account services, banking queries, and digital banking support.
At Oak Media Group, I manage social media accounts, respond to customer and prospect enquiries, and follow up with prospective clients for website development and digital marketing services. My digital content and campaigns contributed to a 25% conversion rate, 50% growth in website traffic, and 60% higher engagement across Facebook, Instagram, and LinkedIn.
At MyCash Financial Services, I led a regional operations team of 20 staff, trained new hires, and helped ensure customer-service and business KPIs were met. I also handled account maintenance, monitored account activity, and acted on suspicious transactions to help prevent fraud.
I've also supported customer communications, inbound and outbound calls, lead follow-ups, due diligence requests, and accurate recordkeeping remotely with Horton Collaborations. I bring a customer-focused approach to resolving queries, retaining customers, and moving qualified prospects through the sales process.
