Tanaka Muchinenyika
@tanakamuchinenyika
Results-oriented customer relationship service professional with 16 years experience.
ZimbabweWhat I'm looking for
I am a results-oriented Customer Relationship service professional with over 16 years of experience in the field. My expertise lies in customer relationships and retention, where I have successfully implemented effective strategies that drive growth and increase customer satisfaction. I excel in developing and nurturing successful customer relationships, ensuring loyalty through innovative customer incentive programs.
Throughout my career, I have held various roles, including Marketing and Customer Services Manager at Supreme Cables, where I managed a customer service team and developed procedures for handling customer queries. My previous experience as a Personal Banker at Stanbic Bank allowed me to deliver exceptional service to high net worth clients, achieving revenue targets through effective relationship management. I am passionate about enhancing customer experiences and driving business productivity through strategic relationship building.
Experience
Work history, roles, and key accomplishments
Marketing and Customer Services Manager
Supreme Cables
Feb 2023 - Present (2 years 4 months)
Overseeing customer service operations, managing a team, and developing customer retention programs. Focused on building relationships and improving service effectiveness through strategic initiatives.
Director
Gifts n Things
Jan 2018 - Jan 2024 (5 years 11 months)
Responsible for prospecting and managing corporate and VIP gift accounts, achieving sales targets, and developing long-term client relationships.
Personal Banker
Stanbic Bank
Jan 2008 - Jan 2017 (9 years)
Managed a portfolio of high net worth clients, delivering tailored banking solutions and achieving revenue targets through exceptional service and relationship management.
Marketing and Public Relations Officer
Stanbic Bank
Jan 2005 - Apr 2007 (2 years 3 months)
Conducted market research, developed marketing strategies, and managed public relations efforts to enhance the bank's brand and communication.
Teller
Stanbic Bank
Apr 2004 - May 2006 (2 years 1 month)
Handled cash transactions, ensured customer satisfaction, and managed daily cash reconciliations while adhering to banking procedures.
Radio News Presenter
Zimbabwe Broadcasting Corporation
Feb 2002 - Apr 2004 (2 years 2 months)
Produced and presented news bulletins, edited content, and engaged in voice-over work for radio broadcasts.
Education
Degrees, certifications, and relevant coursework
Institute of Marketing Management
Bachelor's Degree, Marketing and Management Science
2016 - 2018
Completed a Bachelor's Degree in Marketing and Management Science.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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