Open to opportunities

YOLANDA CRUZ

@yolandacruz

Senior Executive Assistant and Administrative Services Manager delivering strategic C-suite support and operational efficiency.

United States

Message

What I'm looking for

I seek a role providing high-level executive support where I can lead administrative operations, improve processes, mentor staff, and manage complex calendars and events.

I am a strategic, results-driven Senior Executive Assistant and Administrative Services Manager with 20 years supporting C-suite executives and board-level operations. I specialize in complex calendar management, global travel coordination, board meeting preparation, and confidential executive communications.

At Deloitte, I provided high-level support to leadership teams, managed 50+ annual meetings, and led initiatives to standardize workflows, improving team efficiency. I also served as PMO for US Offshore Fieldglass, overseeing 100+ contractor SOWs and monitoring project budgets.

I have a strong track record of mentoring and supervising administrative staff, overseeing department budgets, negotiating vendor partnerships, and launching learning programs like Cyber Learnings in partnership with L&D. My operational focus includes process improvement, vendor management, and stakeholder engagement.

I am proficient in Microsoft Office 365 (Outlook, Excel, Word, PowerPoint), Teams, Zoom, and Fieldglass, and I bring bilingual capability in Spanish. I seek roles where I can continue to optimize executive operations and lead high-performing administrative teams.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Program Specialist

Current

Deloitte & Touche

Jun 2017 - Present (8 years 4 months)

Provide executive support to the Hybrid Operate Leadership Team, managing calendars, 50+ annual meetings, travel logistics, vendor partnerships, and departmental budgets while improving team efficiency through standardized workflows and tool migrations.

Executive Support Calendar Management Travel Coordination Vendor Management Budgeting Process Improvement Fieldglass Team Leadership

Executive Administrator

Deloitte & Touche

Feb 2015 - Jun 2017 (2 years 4 months)

Served as primary Office of the CEO representative, managing complex calendars, confidential communications, travel, and coordination of strategic cross-functional initiatives while mentoring administrative teams to improve service delivery.

Executive Support Calendar Management Travel Coordination Mentoring Event Planning Stakeholder Management

Senior Administrative Assistant

Deloitte & Touche

Jun 2012 - Jan 2015 (2 years 7 months)

Managed a senior partner’s schedule, email, travel, and department events, and trained junior staff to enhance team coordination and productivity.

Calendar Management Travel Coordination Event Planning Staff Training Office Administration

Executive Assistant

Level 3 Communications

Feb 2011 - May 2012 (1 year 3 months)

Coordinated Finance Leadership Team operations, including meetings, offsites, expense reporting, and travel for the CFO and senior finance leaders to ensure smooth executive operations.

Executive Support Expense Reporting Travel Coordination Meeting Coordination Calendar Management

Senior Executive Assistant

Ricoh Americas Corporation

Jan 2004 - Dec 2008 (4 years 11 months)

Managed executive and office operations, supporting senior leaders with calendar and travel management, office administration, and process improvements to support operational effectiveness.