At GoldenSource, I support production and non-production environments for Connection, monitoring application alerts, server health, and system performance to help maintain availability and stability.
I investigate issues through server and application log analysis, perform initial triage, and troubleshoot using support documentation and runbooks. I also manage incidents and service requests, escalating critical issues to development teams when needed.
At NetscoutIT Technology, I supported QPX for the Reserve Bank of India, providing L1/L2 support for banking applications and payment processing systems. I used SQL for database troubleshooting and data validation, and prepared root cause analysis reports after incidents.
Across these roles, I’ve supported release validation, change and incident management, and application patching coordination. I work with Linux/Unix, SQL, and ITIL processes, alongside Java applications on WebLogic and JBoss.
