At BahwanCyberTek Pvt. Ltd., I provide L1/L2 production support for SBI Bank –Account Aggregator Project. I monitor application availability with Grafana and troubleshoot application, API, authentication, and gateway issues.
Previously, at SettleMint India Pvt. Ltd., I managed production support for the same project, including deployments, rollbacks, and application upgrades. I analyzed application and infrastructure logs, created incident and RCA reports, and participated in disaster recovery drills.
At Netxcell Ltd., I performed daily production monitoring and health checks for SBI Bank –Account Aggregator Project. I handled user administration and incident tickets, investigated logs, and assisted with release deployments and post-deployment validation.
