Mohammad Farha Shaik User

At Accenture, I provide L2/L3 production support for critical enterprise Java applications, owning incident triage, root cause analysis, and resolution across production and non-production environments.

I've reduced technical issues by 65% by troubleshooting applications through design documents, Git source code, and logs. I resolve API and service issues with Postman and SOAP UI, and use SQL Developer to investigate data consistency and integration defects.

For a government-owned telecommunications client in Australia, I monitored and resolved P1/P2 incidents across large-scale broadband applications while maintaining 99.9% uptime. My root cause analysis and permanent fixes improved system reliability by 80%.

I enhance Splunk dashboards, validate releases, monitor deployments, and coordinate with development, infrastructure, DBA, network, and vendor teams. I've resolved more than 250 JIRA incidents monthly with consistent SLA compliance, reducing backlog by 92%.