At Prostarm Info Systems Ltd., I own the functional side of Salesforce Sales Cloud and Service Cloud, live across all regions and 22 branches for 310 users. Service Cloud adoption is 85–90%.
I work with business stakeholders and vendors on requirements, platform enhancements, and roadmap adoption. I also administer Salesforce and coordinate its SAP integration, including testing in UAT.
I trained 300 users and created SOPs, videos, and reference guides. I’ve also built three dashboards and 15 reports covering service performance, case aging, SLAs, field engineer productivity, and branch metrics.
At TeamViewer, I designed onboarding frameworks for international teams and developed performance dashboards in Microsoft Dynamics 365. I also optimized SharePoint workflows and worked on sales enablement and automation projects.
