Anshika singh
@anshikasingh7
I build scalable Salesforce CRM solutions and am transitioning into product management.
IndiaWhat I'm looking for
At Infinite Computer Solutions, I lead Agile delivery for Salesforce Sales Cloud and Service Cloud initiatives, from requirements and feature deployment through end-user enablement.
I’ve reduced Jira backlog by 35%, improved delivery timelines by 20%+, and built Power BI dashboards and KPI reporting that support leadership decisions. I also evaluated and piloted Agentforce/GenAI integrations to automate tier-1 support queries.
Previously at Extramarks Education, I led requirements, Salesforce administration, UAT, and a zero-critical-defect CRM data migration. I’m building on this CRM and delivery experience to move into product management through PRDs, prioritization, roadmap input, and AI feature evaluation.
Experience
Work history, roles, and key accomplishments
Led Agile Scrum delivery and Salesforce CRM strategy, including Sales Cloud and Service Cloud. Built Power BI dashboards, standardized Jira workflows, and drove process improvements that improved delivery timelines by over 20%.
Salesforce Business Analyst
Extramarks Education Pvt. Ltd.
Oct 2021 - Mar 2023 (1 year 5 months)
Led end-to-end requirements gathering and authored PRDs, FRDs, DFDs, and SRS documents. Administered Salesforce CRM, directed data migration with zero critical defects, and led UAT planning and execution.
Business Analyst Intern
BrancoSoft Pvt. Ltd.
Aug 2021 - Oct 2021 (2 months)
Gathered and documented business requirements through client workshops, producing workflow diagrams and functional specifications. Designed wireframes using Figma and Adobe XD.
Education
Degrees, certifications, and relevant coursework
LinkedIn Learning
Advanced Business Analysis: Tools & Techniques, Business Analysis
Completed the Advanced Business Analysis: Tools & Techniques course on LinkedIn Learning in July 2022.
IIMT College of Engineering (AKTU University)
MBA, Finance & Human Resources
2019 - 2021
Pursued an MBA with a focus on Finance and Human Resources from IIMT College of Engineering (AKTU University) from 2019 to 2021.
Abhinav Pragya Mahavidyalaya (Allahabad University)
BBA, Business & Accounting
2016 - 2019
Completed a BBA with a focus on Business and Accounting from Abhinav Pragya Mahavidyalaya (Allahabad University) from 2016 to 2019.
LinkedIn Learning
Business Analytics Foundations: Predictive, Prescriptive & Experimental Analytics, Business Analytics
Completed the Business Analytics Foundations: Predictive, Prescriptive & Experimental Analytics course on LinkedIn Learning.
BITSoM (BITS School of Management)
Certificate in Product Management & AI, Product Management & AI
Earned a Certificate in Product Management & AI from BITSoM (BITS School of Management).
LinkedIn Learning
Advanced Excel Tools & Techniques for Analyzing Data, Data Analysis
Completed the Advanced Excel Tools & Techniques for Analyzing Data course on LinkedIn Learning in May 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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