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Gamini Varsha

@gaminivarsha

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Salesforce Business Analyst and certified admin driving CRM transformation.

India

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What I'm looking for

I’m looking to drive Salesforce-enabled business transformation—owning requirements and stakeholder alignment, delivering scalable solutions, and supporting pre-sales through RFPs and demos for global clients.

I’m a Salesforce Certified Administrator and Business Analyst with 5+ years of experience delivering CRM, SaaS, enterprise applications, and digital transformation across Healthcare, FinTech, E-Commerce, EdTech, Government, Real Estate, Mobility, and Booking Platforms.

I lead end-to-end initiatives with requirements elicitation, stakeholder workshops, and clear deliverables like BRDs, FRDs, SRS/NFRDs, user stories, and acceptance criteria—then support Agile delivery through backlog refinement, sprint planning, reviews, and UAT coordination.

I also bring pre-sales strength through RFP/RFI responses, solution proposals, POCs, and client demos, and I build impact with Salesforce (Sales Cloud, Service Cloud, Experience Cloud, Flow, dashboards) plus analytics using Tableau and Datamart reporting.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst & SF Admin

Current

Weboconnect Technologies Pvt Ltd

Jul 2024 - Present (1 year 11 months)

Led end-to-end requirements gathering and Agile delivery across concurrent projects, producing BRDs/FRDs/SRS/NFRDs, UML/BPMN documentation, user stories, and UAT-ready acceptance criteria. Authored RFP/RFI responses and delivered a custom Salesforce Lightning Airline Management application in Sales Cloud and Service Cloud, supported by Tableau and Datamart reporting for real-time visibility.

Requirements Gathering User Stories Acceptance Criteria Agile Scrum Salesforce Lightning Sales Cloud Tableau

Business Analyst (Government)

Government Of India

Apr 2021 - Jul 2024 (3 years 3 months)

Delivered business analysis support for nationwide digital transformation initiatives, including AS-IS/TO-BE process analysis, requirements workshops, stakeholder interviews, and UAT coordination. Produced functional specifications, process maps, UML documentation, and stakeholder sign-off materials aligned with delivered solutions for KoboToolBox and Poshan Tracker.