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Yogesh UserYU
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Yogesh User

@yogeshuser10

I build trusted B2B client relationships through consultative market-research solutions and hospitality-rooted service.

India
Message

What I'm looking for

I'm looking to build long-term client relationships in a customer success, client success, business consulting, or customer experience role where consultative discovery, cross-functional collaboration, and service quality create lasting value.

I'm the primary contact for inbound US clients at Reports & Markets, guiding research buyers from enquiry through right-sized solution selection. I manage 100–120 client contacts monthly and partner with Research and Marketing teams to improve engagement quality.

Across Marketysers Global Consulting, Algoro Research, KnowledgeNjournals Research, and GRN Research, I've helped US and European clients select syndicated and customized market intelligence aligned to their business objectives. I use structured discovery, transparent follow-up, and value-first commercial conversations to build long-term trust rather than one-time transactions.

My service mindset began in hospitality, where I supported BMW Group Academy UK training operations at De Vere Venues and managed guest and banquet experiences at Hotel Aurora Towers. I also consulted on restaurant, institutional kitchen, and hospitality operations projects through Branding Nest.

I've mentored client-facing colleagues and taught hospitality students as a visiting faculty member, translating real-world experience into practical communication, professionalism, and customer-focused thinking. I'm known for building relationships strong enough that former leaders have invited me to help establish new organizations.

Experience

Work history, roles, and key accomplishments

RM
Current

Business Development Manager

Reports & Markets

Jan 2024 - Present (2 years 8 months)

Serves as primary point of contact for inbound US clients, guiding them from initial enquiry through solution selection. Manages relationships with approximately 100-120 client contacts monthly and mentors newer client-facing representatives.

Education

Degrees, certifications, and relevant coursework

University of West London logoUL

University of West London

Post Graduate Diploma, Hospitality & Leadership Management

Completed a postgraduate programme focused on hospitality leadership, international service standards, business management, customer relationship management, operational excellence, and leadership development.

Savitribai Phule Pune University logoSU

Savitribai Phule Pune University

Bachelor of Hotel Management & Catering Technology, Hotel Management & Catering Technology

Graduated with a comprehensive foundation in hospitality management covering hotel operations, food & beverage management, front office operations, housekeeping, food production, hospitality marketing, finance, customer service, human resource management, and business administration.

Tech stack

Software and tools used professionally

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