Open to opportunities

Farmaan Khan

@farmaankhan

Message

Enthusiastic chat support professional with online casino expertise.

India

Message

What I'm looking for

I am looking for a role in a dynamic environment where I can leverage my chat support skills and contribute to user satisfaction.

I am an enthusiastic and reliable Chat Support professional with over 2 years of experience in engaging with users in online casino environments. My journey has equipped me with a strong understanding of the intricacies involved in providing exceptional customer service, particularly in high-pressure situations. I pride myself on my ability to handle live customer queries efficiently and maintain a calm demeanor, ensuring a positive experience for users.

During my time as a Customer Support Executive, I have honed my skills in moderating community spaces, preventing spam, and fostering a healthy online environment. My active participation as a user on platforms like Stake has deepened my knowledge of online casino games and crypto wallets, enabling me to assist users effectively. I am eager to contribute my expertise to a global platform like Stake, where I can help create a secure and professional user experience.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Freelance

Jan 2022 - Jan 2024 (2 years)

Assisted users via chat and email, resolving queries quickly and professionally. Maintained a calm and polite tone even in high-pressure situations, and moderated community spaces to prevent spam and toxicity.

Live Chat Moderation Discord Community Handling

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Studies

Completed high school education in Uttar Pradesh, India, gaining foundational knowledge across various subjects. Developed essential communication and problem-solving skills.