Open to opportunities

Yiannis Dimitrakakis

@yiannisdimitrakakis

Account manager and hospitality professional delivering client success, operations excellence, and guest-focused experiences.

Greece

Message

What I'm looking for

I seek roles where I can combine client relationship management and hands-on hospitality operations to drive growth, improve guest experiences, and develop teams in a collaborative environment.

I am an account manager and hospitality professional with experience in property management, client relationships, and food & beverage operations. I have led account growth and service delivery, managed Airbnb listings end-to-end, and directed beverage teams in high-volume venues.

My achievements include increasing bookings through listing optimization and promotions, serving as a trusted advisor to key accounts to ensure timely delivery of solutions, and creating and updating wine programs while training staff as Head Sommelier. I blend commercial sensibility with hands-on operational leadership across hospitality and shipping-related roles.

I speak English fluently, hold WSET Level 3 Sommelier certification, and bring a proactive, service-oriented approach to roles that require customer focus, process improvement, and cross-functional coordination.

Experience

Work history, roles, and key accomplishments

Airbnb Property Manager

The Hostmaster

Apr 2025 - Oct 2025 (6 months)

Managed property listings, pricing, and bookings to maximize occupancy and promoted listings to increase bookings; coordinated cleaning, maintenance, and compliance while handling guest communications to ensure excellent experiences.

Property Management Performance Monitoring

Account Manager

Ardu Prime AEPEY

Feb 2021 - May 2023 (2 years 3 months)

Built trusted advisor relationships with key accounts and executive sponsors, ensured timely delivery of solutions, identified growth opportunities, and prepared account status reports while handling escalations.

Account Management Customer Success Stakeholder Management Sales Growth Reporting Relationship Building

Head Sommelier

Ombra Restaurant

May 2019 - Apr 2020 (11 months)

Created and updated the wine list in coordination with chefs, recommended food and wine pairings, trained wait staff, and negotiated purchase prices with vendors to enhance guest experience and profitability.

Wine Selection Sommelier Wine Pairing Staff Training Inventory Management Customer Service

Bar Manager

OZ Cocktail Bar

Jan 2017 - Dec 2019 (2 years 11 months)

Managed bar staff and daily operations, maintained inventory, bartended and created cocktails as mixologist to deliver high-quality guest service and efficient operation.

Bar Management Inventory Control Bartending Mixology Operations Management Customer Service

Shipping Intern

Golden Union Shipping Co. S.A.

Jan 2017 - Dec 2017 (11 months)

Interned in ISM and Crew departments supporting operational tasks related to ship management, crew administration, and compliance procedures.

Maritime Operations Crew Administration & Compliance Documentation

Education

Degrees, certifications, and relevant coursework

Drama School of George Armenis

Drama / Performing Arts

2023 -

Enrolled in drama studies beginning in 2023.

WSET

WSET Level 3, Wine and Spirits

2021 - 2021

Achieved WSET Level 3 in 2021.

Schwarzkopf Foundation Young Europe Scholarship

Scholarship / Leadership Program

2017 - 2017

Recipient of the Schwarzkopf Foundation Young Europe Scholarship in 2017.

University of the Aegean

Shipping, Trade and Transport

2015 - 2019

Activities and societies: Attended seminars on tourism design, startup innovation, marine insurance, shipping developments, youth entrepreneurship; United Nations Award for Volunteering in Refugee Crisis (2015).

Completed studies in the Department of Shipping, Trade and Transport from 2015 to 2019.