Open to opportunities

Maria Mitropoulou

@mariamitropoulou

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Dynamic hotelier with extensive experience in hospitality management.

Greece

Message

What I'm looking for

I am looking for a role that allows me to leverage my hospitality expertise while fostering a positive team culture and driving guest satisfaction.

I am a dynamic and result-driven hospitality professional with extensive experience in hotel management, sales & marketing, and guest relations. My proven ability to motivate teams, optimize hotel operations, and drive revenue growth has been recognized through multiple awards, including the WLHA Global Award. I am fluent in Greek and English, and I possess expertise in managing hotel software, OTA channels, and strategic planning.

As the General Manager of Iconic Boutique Cave Hotel, I oversee daily operations, ensuring high levels of guest satisfaction and operational efficiency. I monitor KPIs, prepare detailed performance reports, and collaborate with marketing teams to implement effective campaigns. My commitment to creating exceptional guest experiences has resulted in increased loyalty and satisfaction, as well as reduced customer complaints through rapid response policies.

Throughout my career, I have successfully developed and delivered staff training programs, managed budgets, and implemented cost-saving measures without compromising quality. I am passionate about fostering a positive working environment for my team and continuously seeking innovative solutions to enhance service quality.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Iconic Boutique Cave Hotel

Jan 2022 - Present (3 years 5 months)

Oversaw daily hotel operations, ensuring high levels of guest satisfaction and operational efficiency. Managed budgets, controlled expenses, and ensured financial goals were met.

Management Revenue Analysis Strategic Planning Budgeting Customer Satisfaction Account Management Proficiency In Hotel Software

Business Development Manager

Flamingo Paradise Beach Hotel

Nov 2020 - Present (4 years 7 months)

Set up and maintained online and offline reservation systems, maximizing use of all distribution channels. Generated new business with marketing initiatives and strategic plans.

Reserving Distribution Sales Development Marketing Campaigns Market Research Business Development Lead Generation Relationship Building

General Manager

Ducato Di Oia & Ducato Wine Hotel

May 2019 - Present (6 years 1 month)

Developed and implemented sales revenue and reservation strategies. Was in charge of hotel management on a day-to-day basis and for maintaining high levels of guest satisfaction.

Sales Strategies Hiring Hotel Management Revenue Projection

Hotel Manager

IKIES Traditional Houses - Boutique Hotel

Apr 2014 - Present (11 years 2 months)

Recruited and hired all team members, including Front office and reservation agents, housekeeping and food and beverage members. Managed Reservation Department, achieving optimal levels of hotel revenues and occupancies.

Recruiting Hiring Staff Training Hotel Management Revenue Management Channel Management

Reservations / Front Office / Concierge

IKIES Traditional Houses - Boutique Hotel

Apr 2010 - Present (15 years 2 months)

Booked and managed reservations via email and phone, with an emphasis on personalized guest service. Welcomed guests and organized and supported activities.

Reserving Email Communication Phone Communication Personalized Services Welcome Activity Organization

Reservations Department

Katikies Group Boutique Resorts & Villas

Jan 2007 - Present (18 years 5 months)

Worked as a call center agent, booking and managing reservations via phone and email. Managed online booking engines and concluded agreements between travel agencies and hotels.