Athanasia Nella

I’m a hospitality and account management professional with a background in operations, B2B client relationships and business development. Having worked on both sides of the hospitality industry, I understand what it takes to deliver excellent service while building strong, profitable client relationships.

Currently, I’m an Operations Support Manager at Compass Group, responsible for a £2.5M portfolio of corporate catering accounts. I manage key client relationships, commercial proposals, pricing and contracts, while working closely with cross-functional teams to improve service delivery, strengthen retention and drive account growth.

My career has taken me from managing F&B operations at a Hilton Curio Collection hotel in London to account management at Volvo Group, where I managed client accounts, monitored performance and identified opportunities for growth.

Alongside my professional experience, I recently completed a research focused on the potential of AI-powered tools to improve operational decision making in London's hospitality businesses. Technology is a genuine interest of mine, and I actively use AI to streamline reporting, analyse data and improve everyday workflows.

I'm particularly interested in the intersection of hospitality, travel and technology, and I'm looking to build my career in Account Management, Customer Success or Business Development within innovative, technology driven companies. I enjoy helping businesses get more value from the products and services they use, building long term partnerships and turning complex challenges into practical solutions.

I'm open to fully remote opportunities with international teams where I can combine my commercial experience, hospitality expertise and enthusiasm for technology.