Open to opportunities

Μηνάς Κατσιρμάς

@minaskbs

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Hospitality and operations professional with international management studies and cross-cultural skills.

Greece

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What I'm looking for

I seek roles in hospitality or operations where I can lead guest service teams, improve customer experience, and apply cross-cultural communication and analytical skills within a collaborative, growth-oriented company.

I am a Master’s in Management student at TBS Education with a Bachelor's in International Relations & Political Science, bringing hands-on hospitality and operations experience in Greece and international exposure through Erasmus and exchange programs.

I have led guest service operations as Senior Waiter, coordinated staff, trained new team members, and maintained high service standards in high-volume restaurant environments, contributing to strong customer satisfaction and positive reviews.

My background includes compulsory Military Intelligence service where I monitored and analyzed international news to produce concise daily briefings, synthesized complex information into clear reports, instructed recruits, and received two commendations for performance.

I am skilled in cross-cultural communication, client-facing service, problem-solving, social media management, and logistics coordination, and I work professionally in Greek, English, and basic Spanish.

Experience

Work history, roles, and key accomplishments

Senior Waiter

Lyra Athens Restaurant

Aug 2024 - Aug 2025 (1 year)

Led guest service operations in a high-volume restaurant, coordinated and trained front-of-house staff, managed weekly schedules and upheld service standards that contributed to strong customer satisfaction and reviews.

Guest Service Staff Training Shift Scheduling Customer Relations High Volume Management Communication Team Leadership

Waiter

Lyra Athens Restaurant

Mar 2023 - Dec 2023 (9 months)

Delivered efficient, friendly service in a fast-paced environment, supported daily operations and onboarding of new staff while building strong customer relationships.

Onboarding Customer Relationship Management Time Management Communication

Military Intelligence Analyst

Hellenic Army

May 2022 - May 2023 (1 year)

Monitored and analyzed international news to produce concise daily briefings for senior leadership, synthesized complex information into clear reports, trained recruits and completed armored vehicle and weaponry duties, earning two commendations.

Intelligence Analysis Briefings Report Writing Synthesizes Information Situational Awareness

Social Media Assistant

Marmara Katsirmas

Nov 2021 - May 2022 (6 months)

Created and managed the family business's social media presence, increased visibility and customer inquiries by publishing content and responding to messages.

Social Media Management Content Creation Customer Engagement Copywriting Communication

Door-to-Door Marketing Rep

Green Promotions

Oct 2020 - Dec 2020 (2 months)

Promoted partner companies' products and services through direct household engagement, developing strong outreach, persuasion, and customer communication skills while working part-time during studies.

Direct Sales Customer Outreach Persuasion Relationship Building Time Management

Logistics Coordinator

Burlington Books

Jul 2020 - Sep 2020 (2 months)

Managed inventory, prepared customer orders, and coordinated packaging and deliveries, ensuring accuracy and on-time fulfillment during the COVID period while balancing full-time studies.

Inventory Management order fulfillment Logistics Accuracy Multitasking

Education

Degrees, certifications, and relevant coursework

TBS Education

Master in Management, Management

2025 -

Activities and societies: Notable courses include Digital Transformation, Financial Analysis; involved in international exchange and multicultural projects.

Master in Management student at TBS Education beginning in September 2025, focusing on management and digital transformation coursework.

University of Peloponnese

Bachelor's in International Relations and Political Science, International Relations & Political Science

2020 - 2024

Grade: 8.2/10

Activities and societies: Participated in Erasmus and exchange programs (Czech Republic, Turkey, Spain, USA); extracurriculars include volunteering with Humanity Greece and event organization.

Bachelor's degree in International Relations and Political Science completed in September 2024 with a final grade of 8.2/10.