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Georgios Ampatzidis

@georgiosampatzidis

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I build VIP loyalty and personalized customer experiences across luxury hospitality operations.

Greece

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What I'm looking for

I'm seeking a VIP Account Manager role in iGaming where I can apply my luxury hospitality experience, VIP relationship management, customer retention knowledge, and understanding of player behaviour.

I'm currently Director of Rooms at Miraggio Thermal Spa Resort, where I manage VIP relationships, lead customer experience initiatives, and develop more than 120 team members across Rooms Division, Spa, Entertainment, and Kids Club.

Across Miraggio, Hilton London Bankside, Conrad London St James, Sheraton Grand London Park Lane, and ONOMA Hotel, I've resolved escalations, improved satisfaction above 90%, built loyalty through personalized service, and partnered with commercial teams on upselling. I'm looking to bring my luxury hospitality and player-behaviour knowledge to VIP Account Management in iGaming.

Experience

Work history, roles, and key accomplishments

Current

Director of Rooms

Current

Miraggio Thermal Spa Resort

Dec 2023 - Present (2 years 9 months)

Managed relationships with VIP and high-value customers, delivering personalized service and building long-term loyalty. Collaborated with Revenue and Sales teams to maximize customer value through tailored upselling strategies.

VIP Account Management Customer Relationship Management Customer Success Customer Retention Upselling Stakeholder Management Cross Functional Collaboration Team Leadership Budget Management Operational Management

Front of House Manager

Miraggio Thermal Spa Resort

Mar 2022 - Dec 2023 (1 year 9 months)

Managed daily relationships with VIP and repeat customers, increasing customer satisfaction scores to over 90%. Resolved complex customer escalations and worked with commercial departments to identify revenue opportunities.

VIP Account Management Customer Relationship Management Customer Satisfaction Escalation Resolution Revenue Growth Team Leadership

Front Office Manager

ONOMA Hotel

Apr 2021 - Dec 2021 (8 months)

Led Front Office operations during the successful pre-opening of a luxury hotel. Developed customer service procedures and operational standards, working cross-functionally to deliver a seamless customer journey.

Front Office Operations Pre Opening Customer Service Protocols Operational Standards Cross Functional Collaboration

Assistant Front Office Manager

Domes of Elounda

Jun 2020 - Nov 2020 (5 months)

Supported department leadership and acted as Head of Department. Handled VIP guests and resolved complaints.

High Value VIP Client Handling Complaint Resolution Department Leadership

Reception Manager/ Departmental Trainer

Sheraton Grand London Park Lane

Sep 2019 - Mar 2020 (6 months)

Led training initiatives to improve customer experience and service quality. Acted as Manager on Duty, ensuring operational excellence across the hotel.

Training Customer Experience Operational Excellence Inventory Management Financial Control

Guest Relations Manager

Hilton London Bankside

Jan 2019 - Aug 2019 (7 months)

Built long-term relationships with VIP and repeat customers through highly personalized service. Managed customer escalations and identified commercial opportunities through upselling and loyalty program promotion.

Guest Relations VIP Relationship Management Escalation Resolution Upselling Loyalty Programs

Front Office Supervisor/Manager In Training

Conrad London St James

Jan 2017 - Jan 2019 (2 years)

Supervised Front Desk operations, ensuring smooth daily performance and high customer satisfaction standards. Led, coached, and trained team members while supporting onboarding and development initiatives.

Front Desk Operations Team Leadership Training SOP Implementations Hilton Honors Upselling Inventory Control Financial Reconciliations