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Yetunde Folarin

@yetundefolarin

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Virtual assistant and customer support specialist delivering accurate data entry and AI-ready content.

Nigeria

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What I'm looking for

I’m looking for remote work where I can own customer communications, accurate data entry, CRM support, and AI-assisted content/research. I want a professional team that values consistency, fast execution, and clear reporting.

I’m a results-driven Virtual Assistant and Customer Support Specialist with over 14 years of combined experience across healthcare, oil & gas, telecommunications, technology, and marketing. I focus on clear customer communication, reliable administration, and highly accurate data work that teams can trust.

I manage customer inquiries, patient or client communications, scheduling, and CRM-supported workflows in fast-paced environments. I’ve supported operational efficiency and improved customer experience by keeping records accurate, responding on time, and coordinating details smoothly across providers and teams.

On the content and research side, I handle online research, comparative market analysis, and documentation for user testing. I also use AI tools (Claude AI, ChatGPT, Gemini AI, and Gamma AI) to enhance content quality, streamline workflows, and produce presentation-ready materials.

I’ve consistently delivered measurable outcomes—improving administrative data accessibility by 10% and contributing to a 10% improvement in exploration sequencing accuracy through detailed record-keeping. I’m recognized as a Rising Talent on Upwork and committed to professionalism, consistency, and proactive service delivery, including remote-ready availability.

Experience

Work history, roles, and key accomplishments

Virtual Assistant / AI Content

Specialist Marketing Agency

Nov 2025 - Jan 2026 (2 months)

Served as a virtual assistant, AI content writer, and data entry specialist supporting application content operations. Produced website news content and user-testing documentation, maintained structured spreadsheets, and delivered research-backed reports using Claude AI, ChatGPT, Gemini, and Gamma AI.

AI Content Writing Data Entry Online Research HubSpot Spreadsheet Management Report Writing Claude ChatGpt Gemini AI Gamma AI

Virtual Assistant & Customer Support

Teladoc Health

Jan 2025 - Oct 2025 (9 months)

Provided virtual assistance and customer support in a telehealth environment by managing patient communications, scheduling appointments, and handling inquiries. Maintained accurate records, supported administrative workflows, and coordinated scheduling across multiple providers using CRM and scheduling tools.

Customer Support Appointment Scheduling Customer Communications CRM Support Zendesk Ticketing Systems Microsoft 365 Google Workspace

Office Administrator / Project Manager

FadilTech

Jan 2021 - Jun 2025 (4 years 5 months)

Scheduled executive meetings and managed project timelines, resources, and communications to deliver against business objectives. Prepared strategic reports and created SOPs and filing/workflow documentation that reduced onboarding time for new staff.

Project Management Scheduling Executive Support Report Writing SOP Development Workflow Documentation Resource Planning Communication Management ClickUp Asana

Supervisor Field Porting Officer

Etisalat Nigeria

Jun 2013 - Sep 2015 (2 years 3 months)

Led a field team to generate customer leads and support revenue growth by implementing customer engagement strategies. Oversaw field operations and ensured team performance aligned with corporate targets and service standards.

Team Supervision Lead Generation Customer Engagement Field Operations Performance Management Reporting Customer Satisfaction Communication

VA / Data Entry Specialist

NNPC & NAPIMS Joint Venture

Jan 2010 - Jan 2011 (1 year)

Maintained and optimized administrative databases for oil field exploration, improving data accessibility and retrieval efficiency by 10%. Supported joint venture meetings with accurate documentation and minutes, and contributed to a 10% improvement in exploration sequencing accuracy through detailed record-keeping.

Database Optimization Record keeping Meeting Minutes Oil & Gas Data Support Research Support Spreadsheet Management Documentation