Open to opportunities

Serah Aderinkola

@serahaderinkola

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Virtual Assistant and CRM Specialist skilled in customer support, communication, and administrative assistance.

Nigeria

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What I'm looking for

I’m looking for remote opportunities in Virtual Assistance, Customer Support, and Customer Relationship Management where I can contribute strong communication, organization, and administrative skills while growing professionally.

I’m a reliable Virtual Assistant and Customer Relationship Management Specialist with strong commununication skills. I help businesses stay organized, responsive, and customer focused through effecient administrative support and professional client communication.

I have experience handling emails, responding to customer enquiries, managing task, conducting online research, and creating written content. I am adaptable, detail oriented, quick to learn to tools, and commited to delivering high quality remote support.

I am skilled in customer support, CRM, virtual assistance, email management, content writting, canva, scheduling, and administrative tasks. I am passionate about helping business improve workflow, maintain positive customer relationships, and provide excelent service.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Customer Support

Current

Remote

Feb 2025 - Present (1 year 3 months)

Practiced professional customer communication via email and live chat, handling customer concerns and practicing issue-resolution scenarios. Applied CRM workflow concepts (tickets, customer conversations, support systems) to organize administrative support tasks.

Customer Support Virtual Assistance Email Communication Chat Support Administrative Support CRM Communication Skills Time Management Remote Remote

Education

Degrees, certifications, and relevant coursework

Wesley University

Bachelor of Science, Tourism

Activities and societies: Relevant coursework: Tourism Management, Hospitality Services, Research Methods, Customer Relations, Cultural Studies.

Pursuing a Bachelor of Science degree in Tourism at Wesley University. Coursework includes tourism management, hospitality services, research methods, customer relations, and cultural studies.

Universal School of Aviation

Cabin Crew Training Certificate, Aviation / Cabin Crew Training

Activities and societies: Relevant coursework: Customer Service, Customer Relationship Management.

Completed a Cabin Crew Training Certificate focused on customer service and customer relationship management. Training included customer support and service delivery skills.