chukwurah Gloria

I am a result driven and dedicated virtual assistant with extensive experience in customer service, administration support, executive support, telemarketing, lead generation, data entry and social media management.

I'm a great team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I am always motivated to maintain customer satisfaction and contribute to company success. I Specialise in quality, speed and process optimization.

My Areas of Expertise include:

-Customer Service

-Virtual Assistance

-Administrative Support

-Email, Phone and Chat Support

-Social media Management

-Telemarketing

-Lead generation

-Appointments Setting and Scheduling

-Cold and warm calling

-People Management

-Data entry

-Dispute Handling

-Email Management

-Customer Success

-Email marketing

-Calendar management

Some of my core skills include:

•Customer orientation and ability to adapt/respond to different types of characters

•Excellent communication and presentation skills

•Ability to multitask, prioritise and manage time effectively

•Ability to work under minimal supervision

•Attention to details

•A great team player

•Proficient in Google Workspace

•Great phone and email etiquette

•Order Processing, Trackiy and fulfilment

•Complaint resolution

•Outstanding organisation skills

•Excellent communication skills

•Time management

I have a perfect mastery of the following tools:

-Mojo dialer

-Ringcentral

-Hubspot

-Zendesk

-Salesforce

-Freshdesk

-Zoho

-Asana

Google Workspace

-Monday.com

- MailChimp

-Surveymonkey

I am articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.