Yesid Arciniegas

Managed operations with a local Texas overhead doors business, overseeing scheduling, dispatching technicians, handling customer communications, and ensuring organized workflows for sales, finances, and deliveries.

Contributed to operational and administrative activities for the manager, coordinating with teams, vendors, and providers, monitoring progress, ensuring milestones, and supporting continuous process improvements aligned with organizational objectives.

Promoted from VRI Medical Interpreter to Operations Supervisor, responsible for continuous monitoring of live calls, providing feedback to 15 agents, and planning action plans following company vision. Used SCRUM for continuous improvement on metrics, ensuring weekly coaching sessions and high interpretation standards.

Provided VRI medical interpretation, requiring proficiency in English speaking, medical vocabulary, and etiquette. Facilitated understanding between limited English proficient parties and providers in medical environments and topics.

Conducted 15 weekly training sessions with staff, reported payroll errors and disconnections, ensured operational vision compliance through action plans using SCRUM methodology, monitored metrics, and implemented individual action plans with SMART methodology. Oversaw initiatives promoting environmental sustainability, corporate inclusion, and respect for animals.

Provided high-quality and efficient technical service for the Cash App platform, following workflows carefully and familiarizing with platforms like JIRA and SalesForce.

Completed bilingual high school education.

Pursued a technical degree in information technology and computer systems.