Laura Polo

I’m an organized and proactive Executive Assistant with over six years of experience supporting senior leaders in fast-moving, multicultural environments. I genuinely enjoy helping executives stay on top of their day-to-day—managing busy calendars, coordinating meetings across time zones, preparing documents, and making sure nothing falls through the cracks. Bilingual in Spanish and English, I communicate clearly, anticipate needs, and adapt quickly to keep operations running smoothly.

In my most recent role as Executive Assistant to the COO at Betterwho, I managed complex calendars, coordinated stakeholders, and prepared reports, presentations, and meeting minutes with action item follow-ups. I also implemented organizational systems that improved operational efficiency and contributed to occupancy goals, while supporting project management through research and progress tracking. Before that, I strengthened customer-facing and operational foundations as a Customer Service Representative at Medtronic and an Assistant Contact Center Manager at Teleperformance, handling documentation, reports, budgets, returns/credits, and process improvements through research and analysis.