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Giovanni Londono

@giovannilondono

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I lead healthcare operations teams supporting medical billing, authorizations, and high-volume service delivery.

Colombia

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What I'm looking for

I'm looking to lead healthcare operations teams where I can improve medical billing, authorizations, KPI performance, service quality, and client outcomes through coaching and operational management.

I've supervised healthcare operations teams at Health Prime and WebHelp/Concentrix, supporting medical billing, authorization processes, productivity, quality, attendance, and monthly operational targets.

I use KPI management, coaching, feedback, corrective actions, training, and client communication to improve team performance and service standards. My healthcare operations work includes medical billing, prior authorizations, insurance verification, and revenue cycle management, supported by Epic, Excel, Power BI, and Microsoft Planner.

Experience

Work history, roles, and key accomplishments

Operations Supervisor

Health Prime

Oct 2024 - Jul 2026 (1 year 9 months)

Supervised healthcare operations teams supporting medical billing and authorization processes. Monitored productivity, quality, and attendance through KPIs and provided coaching and feedback.

Epic Power BI Microsoft Planner KPI Management Coaching Healthcare Operations Medical Billing Prior Authorizations Excel Corrective Actions Employee Development Client Communication Escalation Management

Operations Supervisor

WebHelp / Concentrix

Oct 2021 - Oct 2024 (3 years)

Led and supported customer service teams to achieve monthly operational targets and strategic goals. Monitored productivity, quality, and attendance and implemented improvement plans.

Customer Service Team Leadership KPI Management Productivity Monitoring Quality monitoring Attendance Management Coaching Feedback Performance Management Training Recruitment

Customer Service Representative

Konecta

Feb 2020 - Oct 2021 (1 year 8 months)

Delivered customer service and sales support for banking services while meeting performance targets. Handled diverse customer needs and inquiries while maintaining service quality.

Customer Service Sales Support Communication Skills Service quality

Customer Service Representative

Teleperformance

Jul 2019 - Feb 2020 (7 months)

Provided customer service and sales support for home entertainment services. Achieved established service and sales objectives through proactive customer engagement.

Customer Service Sales Support Customer Engagement