I’m seeking a fully remote, full-time role in Customer Success, Client Onboarding, Operations, or Customer Support. I’m looking for a long-term opportunity where I can leverage my experience with U.S.-based clients, remote teams, training, and operations while continuing to grow professionally.
Looking for a job
Natasha Lopez
@natashalopez1
Customer service and operations professional with 4+ years of experience, C1 English, and a strong background in remote teams.
ColombiaWhat I'm looking for
At Dharma Nutrition Clinic, I oversee daily operations, team performance, customer experience, quality assurance, and workflow optimization.
At SGF USA LLC, I provided English–Spanish interpretation, primarily for medical calls, government agencies, and insurance providers.
At IntouchCX, I trained new employees, delivered coaching, and supported team performance and quality standards. I also provided customer service at IntouchCX and Foundever, resolving inquiries and assisting customers.
Experience
Work history, roles, and key accomplishments
DC
Operations & Customer Experience Supervisor
Dharma Nutrition Clinic
Mar 2026 - Sep 2026 (6 months)
Oversee daily operations, team performance, customer experience, quality assurance, and workflow optimization to drive efficiency and service excellence.
FO
Customer Service Representative
Foundever
Jan 2026 - Mar 2026 (2 months)
Provided customer service and support, resolving inquiries and assisting customers efficiently.
SL
Interpreter
SGF USA LLC
Oct 2025 - Jan 2026 (3 months)
Provided accurate English–Spanish interpretation primarily for medical calls, government agencies, and insurance providers.
IN
Trainer / Capacitor
IntouchCX
Oct 2022 - Mar 2025 (2 years 5 months)
Trained new employees, delivered coaching, and supported team performance and quality standards.
IN
Customer Service Representative
IntouchCX
Dec 2021 - Oct 2022 (10 months)
Provided customer service and support, resolving inquiries and assisting customers efficiently.
Education
Degrees, certifications, and relevant coursework
RC
Rhema Colombia
Trainer, Biblical Ministerial Theology
2018 - 2018
Trainer in Biblical Ministerial Theology at Rhema Colombia, Bogotá, Colombia, from January to December 2018.
AU
Arturo Michelena University
Modern Languages Business Mention, Modern Languages
2016 - 2017
Modern Languages with Business Mention at Arturo Michelena University, Valencia, Venezuela, from 2016 to 2017.
FU
FundaUC
Bilingual, Bilingual
2015 - 2015
Bilingual program at FundaUC, Valencia, Venezuela, from January to November 2015.
MS
Monsenor Gregorio Adam Technical School
Bachelor / Medium Technician, Clinical Laboratory
2011 - 2014
Bachelor / Medium Technician in Clinical Laboratory from Monsenor Gregorio Adam Technical School, Valencia, Venezuela, from 2011 to 2014.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ColombiaAuthorized to work in
Salary expectations
30k-60k USD
Social media
Interested in hiring Natasha?
You can contact Natasha and 90k+ other talented remote workers on Himalayas.
Message NatashaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
