Natalia Parada

I’m a bilingual operations professional with over 3 years of experience in operations, customer service, and administrative management within high-volume environments. I specialize in process coordination, KPI analysis, and operational optimization across medical, commercial, and contact center settings.

I’ve coordinated end-to-end patient experiences in medical and surgical processes, managing doctor scheduling, appointment confirmations, pre-surgical preparation, and payment processing. I ensure clear communication and continuous follow-up for both national and international patients, while structuring surgical programming to keep execution timely.

In commercial and service leadership roles, I’ve led teams to achieve objectives and performance indicators, using data analysis to identify improvement opportunities. At Teleperformance and as a Subject Matter Expert / Bilingual Call Center Advisor, I supported international clients, managed incidents and reservations, and drove KPI compliance using CSAT, FCR, and AHT metrics.

I’m recognized for leading improvement initiatives, structuring internal workflows, and delivering efficient service while staying results-driven. With a strong focus on organization, problem-solving, and clear reporting, I partner across administrative and operational areas to improve execution and service experience.