Open to opportunities

Juan Sebastián Belalcázar

@juansebastinbelalcza

Message

I lead remote operations, reporting, and process improvements for high-volume client accounts.

Colombia

Message

What I'm looking for

I'm looking for a remote operations role where I can improve processes, maintain accurate reporting, coordinate teams, support client accounts, and contribute through documentation, coaching, and consistent follow-through.

I've led remote operations for Solvo Global's Synergy Home Care accounts, managing day-to-day support for up to 50 U.S. client accounts and coordinating remote teams of 20–25 across recruitment, scheduling, and administrative support.

At Webhelp/Concentrix supporting Cash App, I prepared weekly reports for leadership and clients, ran quality reviews, and coached teams around clear operational processes. Previously at Amazon Retail, I supervised high-volume remote customer service processes, tracked performance, and supported onboarding through coaching and quality reviews.

At Atento Colombia supporting Movistar, I progressed from Sales Representative to Operations Supervisor for bilingual teams, building Excel reporting and process documentation for easier-to-follow operations.

Experience

Work history, roles, and key accomplishments

Operations Supervisor

Solvo Global (Synergy Home Care)

Aug 2024 - May 2026 (1 year 9 months)

Created process documentation and dashboards for bi-weekly business reviews with 15+ stakeholders. Managed day-to-day operations for up to 50 U.S. client accounts, coordinating a remote team of 20-25 across recruitment, scheduling, and administrative support.

Process documentation Operational Support Account Management Team Coordination Recruitment Scheduling Administrative Support Follow up