Looking for a job

Yerson Gomez Velasco

@yersongomezvelasco

Message

I resolve remote guest and IT support issues while keeping operations running smoothly.

Colombia

Message

What I'm looking for

I'm looking for a remote operations, customer support, or IT support role where I can resolve issues, coordinate workflows and vendors, follow structured processes, and deliver reliable customer experiences.

I'm managing daily operations for an Airbnb business, resolving Wi-Fi, smart lock, connectivity, and property-access issues across 76+ guest stays. I support guests through phone, email, WhatsApp, and Airbnb messaging while coordinating vendors to minimize disruptions and sustain 90%+ guest satisfaction.

Previously, at DDC Minotti Group, I delivered first-line IT support for 20+ workstations and 30+ monthly users, resolving hardware, software, and business-application issues. I documented tickets, managed escalations, supported Microsoft 365, Zoom, and Slack, and helped reduce repeat issues by 30%.

Experience

Work history, roles, and key accomplishments

Current

Airbnb Superhost & Remote Property Manager

Current

Airbnb

Mar 2024 - Present (2 years 6 months)

Managed daily operations for a successful Airbnb business, providing remote guest support and resolving connectivity, smart lock, and property access issues. Coordinated with vendors and maintained high guest satisfaction across 76+ stays.

Remote Support Troubleshooting Vendor coordination Guest Support Communication Skills Problem Solving Ticketing Systems Customer Satisfaction

IT Technician

DDC Minotti Group

Dec 2022 - Jun 2023 (6 months)

Provided first-line technical support to end users, diagnosing and resolving hardware, software, and system issues. Managed support requests, documented incidents, and supported users with Microsoft 365, Zoom, Slack, and other applications.

Technical Support Troubleshooting Ticketing Systems Microsoft 365 Zoom Slack Documentation Incident resolution