Open to opportunities

Naireth Cantillo

@nairethcantillo

Message

I configure property-management workflows and onboard clients across vacation rental platforms, OTAs, and CRM systems.

Colombia

Message

What I'm looking for

I'm looking to apply my technical onboarding, STR systems, CRM, and multilingual client-operations experience in a role partnering with Product and Engineering teams to improve customer workflows and system reliability.

I've supported guest operations and technical workflows at Blue Gems Management, using Guesty and major OTAs to maintain platform integrity, coordinate field operations, and respond to escalations within strict SLAs.

At TrustFirsts Property Management, I led end-to-end onboarding and system setup for 280+ luxury vacation rental properties across Florida. I mapped channels and synchronized API data between Beds24, Guesty, Airbnb, Booking.com, and VRBO.

My experience also includes client operations in Paris hospitality, product issue reporting at Freepik Latam, and CRM-based international client onboarding. I work across English, French, and Spanish and collaborate asynchronously with Product and Engineering teams through Jira.

Experience

Work history, roles, and key accomplishments

Current

Guest Experience & Technical Operations Agent

Current

Blue Gems Management

Jan 2026 - Present (8 months)

Provided 5-star remote guest enablement and technical support across Guesty PMS and major OTAs. Coordinated maintenance, housekeeping, and field operations logs to maintain platform integrity and zero double bookings.

Guesty Airbnb Booking.Com VRBO Notion SLA Management Customer Support

Front Desk Operations Specialist

Le Méridien Paris Arc de Triomphe

Sep 2024 - Jul 2025 (10 months)

Operated hotel management software to handle international guest check-ins, VIP accounts, and multi-channel reservation updates.

PMS Opera Guest Relations Reservations

Front Desk & Client Operations Specialist

Hôtel Esprit Saint Germain

Apr 2024 - Sep 2024 (5 months)

Managed luxury client onboarding, reservations, and guest communications using PMS systems. Provided high-touch multilingual support to international clients.

PMS Multilingual Support Customer Service Reservations

Customer Experience & Operations Specialist

Freepik Latam

Dec 2023 - Apr 2024 (4 months)

Utilized Jira to report software bugs, flag product issues, and log technical requirements. Collaborated asynchronously with international product teams to track ticket status and verify bug resolutions.

Jira Bug Reporting Product Collaboration Asynchronous Communication

Technical Onboarding & STR Operations Lead

TrustFirsts Property Management

Jul 2023 - Nov 2023 (4 months)

Managed end-to-end client onboarding and system setup for a portfolio of 280+ luxury vacation rental properties. Executed channel mapping and API data synchronization between PMS and major OTAs.

Beds24 Guesty Airbnb Booking.Com VRBO APIs Synchronization Onboarding

Content Specialist & SME

Teleperformance

Nov 2021 - May 2023 (1 year 6 months)

Audited digital assets and platform content to ensure adherence to policy and quality standards. Served as Subject Matter Expert, guiding team members on platform workflows and policy updates.

Content Auditing Quality Assurance Subject Matter Expertise Policy Compliance

Commercial & Client Operations Specialist

Elite Cirugía Plástica

Nov 2019 - Mar 2020 (4 months)

Managed international client pipelines and onboarding using Zoho CRM and Zoho Mail. Configured client records, quotes, and CRM status workflows to streamline medical tourist journeys.

Zoho CRM Zoho Client Onboarding Multilingual Support