Open to opportunities

Angel Camero

@angelcamero

IT Analyst at Loadsmart resolving technical issues remotely and documenting IT processes, systems, and troubleshooting guides.

Colombia

Message

At Loadsmart, I support and resolve technical issues through remote channels and create documentation for IT processes, systems, and troubleshooting guides.

I also onboard new hires on company tools, coordinate system upgrades and maintenance, and analyze system performance data for management review.

At Concentrix Colombia, I supported Dahua surveillance systems by troubleshooting hardware and software, configuring devices, and applying software updates and patches.

Across BPO customer support roles, I handled technical, billing, and payment inquiries. At OneLink BPO, I processed more than 750 weekly email requests for billing and technical assistance.

Experience

Work history, roles, and key accomplishments

Current

IT Analyst

Current

Loadsmart

Apr 2022 - Present (4 years 6 months)

Support and resolve emergent technical issues via remote channels, ensuring timely resolutions. Create and maintain documentation for IT processes, systems, and troubleshooting guides.

Remote Assistance Complaint Resolution CRM Systems Technical Support Technical analysis MS Office Expert Technical Documentation Cloud Knowledge

Logistics Coordinator

Lean Staffing

Aug 2021 - Apr 2022 (8 months)

Respond to telephone and email inquiries regarding shipments operation, status and delivery. Provide technical support through phone calls and emails to an appointment platform.

Customer Service Technical Support Appointment Scheduling Shipment Tracking

Bilingual Tech Support Specialist

Concentrix Colombia

Feb 2021 - Jun 2021 (4 months)

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. Resolved 20 technical support inquiries per day.

Hardware Software Troubleshooting Surveillance Systems Technical Support

Bilingual Customer Service Representative

OneLink BPO

Jun 2020 - Nov 2020 (5 months)

Responding to support and billing requests from users, and patiently walking individuals through basic troubleshooting tasks via email. Weekly processing over 750 email requests for billing and technical assistance.

Customer Service Email Support Troubleshooting Billing Technical assistance

Bilingual Customer Service Representative

Job & Talent - Callzilla

May 2019 - May 2020 (1 year)

Resolving problems, improving operations and providing exceptional customer service via email. Responding to support requests and inquiries from users, and patiently walking individuals through basic troubleshooting tasks via email.

Customer Service Email Support Troubleshooting Documentation

Bilingual Technical Support Specialist

Sutherland Global Services

May 2018 - May 2019 (1 year)

Addressing billing and mobile services customer inquiries. Using company troubleshooting resolution tree to evaluate technical problems and find solutions.

Technical Support Troubleshooting Customer Service Billing Mobile Services

Technical Support Specialist

Teleperformance

Jan 2016 - Jan 2018 (2 years)

Providing technical support on Microsoft Office and Windows Products. Advising and troubleshooting licensing errors for home and small businesses.

Microsoft Office Windows Troubleshooting Remote Assistance Technical Support

Repair Technician

Logytech Mobile

Jun 2015 - Oct 2015 (4 months)

Completing partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality. Implementing preventive maintenance measures to decrease emergent issues.

Repair Maintenance Troubleshooting Telecommunications Equipment

Technical Intern

Panamericana Librería y Papelería S.A.

Sep 2014 - Mar 2015 (6 months)

Troubleshooting and diagnosing problems with mechanical and electrical systems and equipment. Conducting repairs on computer equipment, typically returning machines and tools to functionality.

Troubleshooting Repair IT Equipment Maintenance