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German Alonso Pimentel Vera

@gpimentelv

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IT support specialist delivering customer-focused technical operations and help desk excellence.

Colombia

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What I'm looking for

I seek a hands-on IT support or operations role where I can solve technical problems, improve user experience, work in a collaborative team, and continue professional growth.

I am an IT support specialist with extensive experience in customer-facing roles, technical operations, and help desk support, delivering reliable solutions under pressure.

I have managed IT resources, performed preventive and corrective maintenance, and optimized legacy services for migrations while administering on-premises and cloud services including Active Directory and virtualization.

My background includes network security, firewall and proxy administration, VoIP (Asterisk) integration, and periodic security audits and compliance reporting. I complement technical skills with strong teamwork, leadership, and customer service in English and Spanish.

I continuously update my skills through certifications in cloud computing, web development, and digital competencies to improve user experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

IT Operations Specialist

Pharmasan

Nov 2016 - Feb 2022 (5 years 3 months)

Managed IT resources and infrastructure, delivered on-site and remote first-level support, and optimized legacy services for migration to improve operational efficiency.

Active Directory Virtualization On Site Migration

IT Operations Technician

Federacion de Empresarios y Trabajadores

May 2013 - Jul 2016 (3 years 2 months)

Conducted network security audits, managed firewalls and on-premises email servers, and administered Asterisk VoIP and endpoint security consoles to maintain secure network operations.

Network Security Asterisk ESET Kaspersky Security Auditing

Técnico Soporte Sistemas

ASDECOM Plus

Jul 2010 - Jul 2016 (6 years)

Provided PC hardware maintenance, configured wired and wireless networks, and administered basic server and user accounts for home users and small offices.

Inventory Management Customer Support

IT Operations Specialist

Confesocial

Apr 2011 - Jan 2015 (3 years 9 months)

Performed preventive and corrective support for computer equipment, installed and maintained wired networks, and implemented transparent proxy and hardware firewall solutions to secure infrastructure.

VPN Inventory Control

First Level Technical Support

IMOC

Jan 2013 - May 2013 (4 months)

Provided first-level technical support and coordinated maintenance scheduling for biomedical and surgical equipment while managing IT inventory and administrative tasks.

Maintenance Scheduling Biomedical Equipment Administrative Coordination